Luxury Reservations Internship — Elevate Revenue

Rehaklinik Tschugg AG; Port; Vor Ort; CHF 9.500 - 13.000; Vollzeit

Benefits dieser Stelle

Innovative international group

Global brand ambition

Passionate hospitality team

Zusammenfassung

SLS Barcelona, a five-star urban resort on the waterfront of Port Forum, seeks a Reservations Trainee to assist guests with reservations and advise on options under the Reservations Manager.

You will support market-wide strategy, ensure reservation accuracy across segments and channels, and help maintain rate parity while coordinating with Credit, Sales, Concierge and Front Desk teams.

Qualifikationen

• You're studying a bachelor’s/master’s degree in hospitality or a related field.
• Ability to sign an agreement with your school for a period of preferably 6 months.
• Excellent verbal and written communication skills. Fluent in Spanish and English.

Aufgaben

• Help guests with reservations and advise them on the best option for their needs.
• Support and execute market-wide strategy and promotion implementation.
• Ensure reservation accuracy (segment, channel, routing, traces, etc.).
• Maintain rate parity across distribution channels and ensure systems support hotel sales strategies.
• Handle all requests for guest room reservations, changes and cancellations per guidelines.
• Follow up on possible fraudulent reservations to protect revenue performance.
• Upsell following established guidelines.
• Communicate potential system or reservation challenges to provide outstanding service.

Ausbildung

Bachelor's/Master's degree in hospitality or related field

Jobbeschreibung

SLS Barcelona, a five-star urban resort on the waterfront of Port Forum, seeks a Reservations Trainee to assist guests with reservations and advise on options under the Reservations Manager.

You will support market-wide strategy, ensure reservation accuracy across segments and channels, and help maintain rate parity while coordinating with Credit, Sales, Concierge and Front Desk teams.