Housekeeping Supervisor Intern — Luxury Resort Experience

Rehaklinik Tschugg AG; Port; Vor Ort; CHF 7.300 - 12.000; Vollzeit

Jobbeschreibung

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square‑meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state‑of‑the‑art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do

• We are looking for an Housekeeping Supervisor intern to be a part of the team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department
• Ensure all departmental service standards and sequences of service are being upheld
• Work collaboratively with all housekeeping partners on a day‑to‑day basis
• Maintain a close relationship with the Front Office and Engineering Team
• Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
• Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction
• Promote teamwork and quality service through daily communication and coordination with other department managers
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction

What we are looking for

• You´re studying a bachelor´s/master´s degree in hospitality or a related field
• You have the possibility to sign an agreement with your school for a period of preferably 6 months
• Someone who understands, celebrates, and embraces the SLS brand values
• Ability to multitask and work in a fast-paced environment
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality
• Excellent verbal and written communication skills. Fluent in Spanish and English
• You make people feel good - your team, guests, and colleagues alike. You make a positive impact
• You learn quickly and adapt to SLS’s unique culture
• You are humble and open to ideas. We leave our ego at the door and help get things done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other, and has fun along the way
• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity
• A competitive package and plenty of opportunity for development
• Excellent discounts across the entire Ennismore family of brands
• SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021