Lobby Ambassador

JLL; Rolle; Vor Ort; CHF 60.000 - 90.000; Vollzeit

Zusammenfassung

JLL in Rolle, Switzerland, seeks a Lobby Ambassador to deliver outstanding reception and workplace support. You will be the first contact for visitors and employees, ensuring a welcoming and professional experience while directing inquiries and managing the lobby operations.

You will coordinate mail and packages, oversee front desk tasks, assist with events, and work with facilities and security to maintain a secure, organized environment. Fluent English and French are required.

Qualifikationen

• Proven experience in reception, customer service, or hospitality roles.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills with multitask and prioritize effectively.
• Professional appearance and demeanor.
• Proficiency in Microsoft Office Suite and reception management systems.
• Ability to handle sensitive information with discretion and confidentiality.
• Flexible and adaptable approach to changing priorities.
• Fluent in English and French (mandatory).

Aufgaben

• Serve as the primary point of contact for all visitors and employees entering the lobby area.
• Greet visitors in a professional, friendly, and courteous manner.
• Provide directions, answer inquiries, and assist with general information about the premises.
• Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
• Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities.
• Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times.
• Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively.
• Address any complaints or issues in a professional and timely manner.
• Receive and distribute incoming mail, packages, and deliveries; coordinate and track outgoing couriers and shipments.
• Maintain accuracy and security in handling confidential or sensitive mail.
• Manage the phone system and direct calls to the appropriate individuals or departments.
• Manage reception email inbox; maintain a clean and organized lobby area and visitor seating.
• Coordinate with facilities for maintenance or repairs.
• Assist in planning and executing events, meetings, and conferences, including room reservations, setup, and catering.
• Ensure meeting rooms, services, video conferencing equipment, facilities, and public areas meet standards.
• Collaborate with internal teams and vendors to ensure a seamless experience for all participants.
• Provide general administrative support, including office supplies, equipment, inventory, and travel arrangements.

Kenntnisse

Reception experience

Customer service

Communication skills

Organizational skills

Professional appearance

Discretion and confidentiality

Flexibility

Multitasking

English

French

Tools

Microsoft Office Suite

Reception management systems

Jobbeschreibung

The Lobby Ambassador is responsible for providing exceptional customer service and support within the workplace environment. This role requires a high level of professionalism, a customer-focused approach, and excellent communication skills. The Lobby Ambassador serves as the first point of contact for visitors and employees, ensuring a positive and welcoming experience for all.

Key Responsibilities:

Welcoming and Greeting:

• Serve as the primary point of contact for all visitors and employees entering the lobby area
• Greet visitors in a professional, friendly, and courteous manner
• Provide directions, answer inquiries, and assist with general information about the premises

Access Control and Security:

• Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance
• Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities

Customer Service:

• Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times
• Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively
• Address any complaints or issues in a professional and timely manner

Mail and Package Management:

• Receive and distribute incoming mail, packages, and deliveries
• Coordinate and track outgoing couriers and shipments
• Ensure accuracy and security in handling confidential or sensitive mail

Reception and Front Desk Operations:

• Manage the phone system and direct calls to the appropriate individuals or departments
• Manage reception email inbox
• Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs

Event Coordination and Support:

• Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup, and catering
• Ensure that all meeting rooms, services, video conferencing equipment, facilities, and public areas are set and maintained to the expected standards
• Collaborate with internal teams and vendors to ensure a seamless experience for all participants

Administrative Support:

• Provide general administrative support, including managing office supplies, equipment, inventory, and ordering breakroom consumables
• Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required
• Maintain accurate records and documentation related to reception and lobby operations

Required Qualifications:

• Proven experience in reception, customer service, or hospitality roles
• Excellent interpersonal and communication skills, both written and verbal
• Strong organizational skills with the ability to multitask and prioritize effectively
• Professional appearance and demeanor
• Proficiency in Microsoft Office Suite and reception management systems
• Ability to handle sensitive information with discretion and confidentiality
• Flexible and adaptable approach to changing priorities
• Fluent in English and French (mandatory)
• Additional languages are an asset