Bilingual Front Desk Ambassador: Welcoming & Admin

JLL; Rolle; Vor Ort; CHF 60.000 - 90.000; Vollzeit

Zusammenfassung

JLL in Rolle, Switzerland, seeks a Lobby Ambassador to deliver outstanding reception and workplace support. You will be the first contact for visitors and employees, ensuring a welcoming and professional experience while directing inquiries and managing the lobby operations.

You will coordinate mail and packages, oversee front desk tasks, assist with events, and work with facilities and security to maintain a secure, organized environment. Fluent English and French are required.

Qualifikationen

• Proven experience in reception, customer service, or hospitality roles.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills with multitask and prioritize effectively.
• Professional appearance and demeanor.
• Proficiency in Microsoft Office Suite and reception management systems.
• Ability to handle sensitive information with discretion and confidentiality.
• Flexible and adaptable approach to changing priorities.
• Fluent in English and French (mandatory).

Aufgaben

• Serve as the primary point of contact for all visitors and employees entering the lobby area.
• Greet visitors in a professional, friendly, and courteous manner.
• Provide directions, answer inquiries, and assist with general information about the premises.
• Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
• Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities.
• Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times.
• Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively.
• Address any complaints or issues in a professional and timely manner.
• Receive and distribute incoming mail, packages, and deliveries; coordinate and track outgoing couriers and shipments.
• Maintain accuracy and security in handling confidential or sensitive mail.
• Manage the phone system and direct calls to the appropriate individuals or departments.
• Manage reception email inbox; maintain a clean and organized lobby area and visitor seating.
• Coordinate with facilities for maintenance or repairs.
• Assist in planning and executing events, meetings, and conferences, including room reservations, setup, and catering.
• Ensure meeting rooms, services, video conferencing equipment, facilities, and public areas meet standards.
• Collaborate with internal teams and vendors to ensure a seamless experience for all participants.
• Provide general administrative support, including office supplies, equipment, inventory, and travel arrangements.

Kenntnisse

Reception experience

Customer service

Communication skills

Organizational skills

Professional appearance

Discretion and confidentiality

Flexibility

Multitasking

English

French

Tools

Microsoft Office Suite

Reception management systems

Jobbeschreibung

JLL in Rolle, Switzerland, seeks a Lobby Ambassador to deliver outstanding reception and workplace support. You will be the first contact for visitors and employees, ensuring a welcoming and professional experience while directing inquiries and managing the lobby operations.

You will coordinate mail and packages, oversee front desk tasks, assist with events, and work with facilities and security to maintain a secure, organized environment. Fluent English and French are required.