Reception Officer - Sport

EHL; Lausanne; Vor Ort; CHF 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Free meals

Parking space or public transport

Access to services and facilities

Zusammenfassung

EHL Lausanne is looking for a Reception Officer to ensure smooth administrative and operational support across our campus facilities. You will manage a high volume of emails, welcome students and staff, handle calls and bookings, and coordinate with internal departments to maintain accurate records—delivering a professional service aligned with EHL values.

This permanent role emphasizes organization, attention to detail and customer service, with fluency in French and comfortable English.

Qualifikationen

• You hold a CFC or equivalent qualification, ideally in administration, hospitality or customer service.
• You have at least 2 years of professional experience, ideally in an administrative or reception environment.
• You enjoy roles with a strong administrative focus and a high volume of emails to manage.

Aufgaben

• Manage and respond to a high volume of emails and administrative requests.
• Welcome and assist students, staff and external users.
• Handle incoming calls and direct requests to the appropriate contacts.
• Manage bookings, registrations, cancellations and related administrative follow-up.
• Follow up on payments, access rights, registrations and other administrative matters.
• Maintain accurate databases, records and tracking tools.
• Coordinate requests and information with various internal departments.
• Prepare and maintain administrative documents and reports.
• Contribute to improving reception processes and procedures.
• Ensure the smooth daily operation of the reception and support Student Assistants.

Kenntnisse

French fluency

English fluency

Customer service mindset

Organizational skills

Attention to detail

Ausbildung

CFC or equivalent in administration

Tools

Booking systems

IT tools

Jobbeschreibung

Join us and shape the future of hospitality today!

EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.

We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.

The EHL School of Practical Arts department is responsible for delivering hands-on training in key hospitality skills, such as culinary arts, service excellence, and guest relations. It ensures that students gain practical experience in real-world settings, preparing them to meet industry standards. The school focuses on developing both technical expertise and a strong service mindset, essential for successful careers in hospitality.

To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles: transparency, accountability, collaboration, care, and experimentation.

Reception Officer

The mission of the Reception Officer is to ensure the smooth administrative and operational management of the reception of our sports facilities.

This is a strongly administrative role requiring excellent organizational skills, attention to detail and the ability to manage a high volume of requests. A significant part of your daily work will involve processing and responding to emails, handling administrative follow-up, coordinating requests and ensuring that information is accurately communicated to the relevant stakeholders.

You will also welcome and assist students, staff and external users of the sports facilities, ensuring a professional and positive experience aligned with EHL's values.

What will you do?

• Manage and respond to a high volume of emails and administrative requests.
• Welcome and assist students, staff and external users.
• Handle incoming calls and direct requests to the appropriate contacts.
• Manage bookings, registrations, cancellations and related administrative follow-up.
• Follow up on payments, access rights, registrations and other administrative matters.
• Maintain accurate databases, records and tracking tools.
• Coordinate requests and information with various internal departments.
• Prepare and maintain administrative documents and reports.
• Contribute to improving reception processes and procedures.
• Ensure the smooth daily operation of the reception and support Student Assistants.

Who you are?

• You hold a CFC or equivalent qualification, ideally in administration, hospitality or customer service.
• You have at least 2 years of professional experience, ideally in an administrative or reception environment.
• You enjoy roles with a strong administrative focus and a high volume of emails to manage.
• You are organized, structured, rigorous and detail-oriented.
• You are able to manage priorities effectively and handle multiple requests simultaneously.
• You are reliable, proactive, autonomous and solution-oriented.
• You have excellent communication skills and a strong service mindset.
• You are comfortable with IT tools and booking/reservation platforms.
• You share our values of transparency, accountability, collaboration, care and experimentation.
• You are fluent in French and comfortable in English.

What we offer?

We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.

We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.

You will have the opportunity to make a tangible impact on the experience of our students, staff and sports facility users while contributing to the smooth running of our campus.

You will enjoy being part of a passionate, multidisciplinary and talented team.