Lab Informatics Support Specialist: CDS & LIMS

Stefanini EMEA; Neuenburg; Vor Ort; CHF 75.000 - 105.000; Vollzeit

Zusammenfassung

Stefanini EMEA in Neuchâtel, Switzerland, seeks an Application Support Specialist to provide local laboratory application support for Chromeleon CDS, OpenLab CDS, and Metrohm Omnis users. You will act as the first point of contact and liaison with vendors.

You will troubleshoot issues, manage incidents, coordinate with vendors and IT, and support upgrades and validations in a regulated lab setting with English and French proficiency.

Qualifikationen

• Experience supporting laboratory informatics applications.
• Knowledge of Chromeleon CDS, OpenLab CDS, Metrohm Omnis or similar systems.
• Strong troubleshooting and customer service skills.
• Experience working in regulated environments (GxP preferred).
• English and French proficiency is required.

Aufgaben

• Provide first-line support to laboratory users.
• Troubleshoot application issues and perform initial diagnosis.
• Manage and monitor incidents, service requests, and change activities.
• Coordinate with application vendors and central IT support teams.
• Support software upgrades, patch deployments, and validation activities.
• Assist users with training, guidance, and issue resolution.
• Maintain support documentation and knowledge articles.
• Escalate complex issues to application vendors and L3 support teams.
• Support local laboratory digitalization initiatives.
• Participate in testing during system upgrades and releases.

Kenntnisse

Laboratory informatics

Chromeleon CDS/OpenLab CDS knowledge

Troubleshooting

GxP experience

English & French

Jobbeschreibung

Stefanini EMEA in Neuchâtel, Switzerland, seeks an Application Support Specialist to provide local laboratory application support for Chromeleon CDS, OpenLab CDS, and Metrohm Omnis users. You will act as the first point of contact and liaison with vendors.

You will troubleshoot issues, manage incidents, coordinate with vendors and IT, and support upgrades and validations in a regulated lab setting with English and French proficiency.