Application Support Specialist

Stefanini EMEA; Neuenburg; Vor Ort; CHF 75.000 - 105.000; Vollzeit

Zusammenfassung

Stefanini EMEA in Neuchâtel, Switzerland, seeks an Application Support Specialist to provide local laboratory application support for Chromeleon CDS, OpenLab CDS, and Metrohm Omnis users. You will act as the first point of contact and liaison with vendors.

You will troubleshoot issues, manage incidents, coordinate with vendors and IT, and support upgrades and validations in a regulated lab setting with English and French proficiency.

Qualifikationen

• Experience supporting laboratory informatics applications.
• Knowledge of Chromeleon CDS, OpenLab CDS, Metrohm Omnis or similar systems.
• Strong troubleshooting and customer service skills.
• Experience working in regulated environments (GxP preferred).
• English and French proficiency is required.

Aufgaben

• Provide first-line support to laboratory users.
• Troubleshoot application issues and perform initial diagnosis.
• Manage and monitor incidents, service requests, and change activities.
• Coordinate with application vendors and central IT support teams.
• Support software upgrades, patch deployments, and validation activities.
• Assist users with training, guidance, and issue resolution.
• Maintain support documentation and knowledge articles.
• Escalate complex issues to application vendors and L3 support teams.
• Support local laboratory digitalization initiatives.
• Participate in testing during system upgrades and releases.

Kenntnisse

Laboratory informatics

Chromeleon CDS/OpenLab CDS knowledge

Troubleshooting

GxP experience

English & French

Jobbeschreibung

Job Description

Purpose

We are looking for an Application Support Specialist to join us in Neuchâtel, Switzerland! In this role, you will provide local laboratory application support for Chromeleon CDS, OpenLab CDS, and Metrohm Omnis users, acting as the first line of functional support and liaison with vendors.

Key Responsibilities

• Provide first-line support to laboratory users.
• Troubleshoot application issues and perform initial diagnosis.
• Manage and monitor incidents, service requests, and change activities.
• Coordinate with application vendors and central IT support teams.
• Support software upgrades, patch deployments, and validation activities.
• Assist users with training, guidance, and issue resolution.
• Maintain support documentation and knowledge articles.
• Escalate complex issues to application vendors and L3 support teams.
• Support local laboratory digitalization initiatives.
• Participate in testing during system upgrades and releases.

Required Skills

• Experience supporting laboratory informatics applications.
• Knowledge of Chromeleon CDS, OpenLab CDS, Metrohm Omnis, LIMS, SDMS, or similar systems.
• Strong troubleshooting and customer service skills.
• Experience working in regulated environments (GxP preferred).
• English/French proficiency.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.