L2 IT Support Engineer: Windows, AD & M365 Pro

DEVat8 S.à r.l-S; Kirchberg (SG); Vor Ort; CHF 80.000 - 110.000; Vollzeit

Zusammenfassung

The L2 IT Support Engineer role is responsible for delivering technical support and troubleshooting to end users across hardware, software, network, and system issues in a Swiss-based environment.

Responsibilities include incident handling via phone/email/chat/ticketing, AD/Azure provisioning, VPN and MFA support, and collaboration with infrastructure teams to resolve complex problems while ensuring high service quality and security compliance.

Qualifikationen

• Experience with Windows 10/11 and Windows Server environments.

Aufgaben

• Provide first-line and second-line technical support for user-reported incidents via phone, email, chat, and ticketing systems.

Kenntnisse

Windows 10/11

Windows Server

macOS

Active Directory

Azure AD

PowerShell

VPN

ITIL

TeamViewer

ServiceNow/Jira

RDP

Microsoft 365

Exchange Online

SharePoint

Networking basics

Tools

Microsoft 365

Exchange Online

SharePoint

RDP

Jobbeschreibung

The L2 IT Support Engineer role is responsible for delivering technical support and troubleshooting to end users across hardware, software, network, and system issues in a Swiss-based environment.

Responsibilities include incident handling via phone/email/chat/ticketing, AD/Azure provisioning, VPN and MFA support, and collaboration with infrastructure teams to resolve complex problems while ensuring high service quality and security compliance.