L2 IT Incident & Resolution Engineer - VIP Support

Partners Group; Baar; Vor Ort; CHF 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Daily lunch allowance

Comprehensive career development

Zusammenfassung

Partners Group is looking for an IT Incident Management & Resolution Engineer (L2) based in Baar, Switzerland. In this role, you'll be a key escalation point for complex technical issues, ensuring fast restoration of services while supporting high-profile stakeholders.

The ideal candidate will possess experience in L2 IT support, particularly in financial services, with a strong knowledge of Windows 11, ServiceNow, and a customer-first mindset. This position offers competitive compensation along with premium facilities and career development opportunities.

Qualifikationen

• Demonstrated experience in an L2 IT support environment.
• Strong knowledge of Windows 11 and enterprise tools.
• Ability to troubleshoot complex incidents across endpoints and networks.

Aufgaben

• Take end-to-end ownership of L2 incidents in ServiceNow.
• Deliver premium support experience desk-side and remotely.
• Manage identity and access needs securely across environments.

Kenntnisse

L2 IT support

Windows 11

Active Directory

ServiceNow

Customer-first mindset

Tools

Azure

MS Teams

Zoom

Jobbeschreibung

Partners Group is looking for an IT Incident Management & Resolution Engineer (L2) based in Baar, Switzerland. In this role, you'll be a key escalation point for complex technical issues, ensuring fast restoration of services while supporting high-profile stakeholders.

The ideal candidate will possess experience in L2 IT support, particularly in financial services, with a strong knowledge of Windows 11, ServiceNow, and a customer-first mindset. This position offers competitive compensation along with premium facilities and career development opportunities.