L2 Solutions Engineer - API & Incident Ownership

Ekkiden; Zürich; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Health insurance (GEREP)

Meal vouchers (Swile card)

Zusammenfassung

Ekkiden is seeking an experienced L2 Solutions Engineer to join a technically demanding support and engineering environment in Switzerland. You will own escalated incidents, perform in-depth troubleshooting, and collaborate with experts across infrastructure, applications, and integrations.

The role emphasizes debugging, scripting, API work, and end-to-end ownership, with a focus on client communications and professional handovers.

Qualifikationen

• Mid-to-senior level engineering profile.
• Experience as Solutions Engineer, Support Engineer, Integration Engineer, or comparable technical position.
• Strong hands-on troubleshooting and engineering capabilities.
• Practical experience with debugging, scripting, and APIs.
• Deep expertise in Platform/Infrastructure, SRE or DevOps; Blockchain, nodes or protocols; Custody or application workflows; Integration, APIs or technical onboarding.
• Clear and professional client-facing communication.
• Fluent English.
• Ability to produce structured technical documentation and handovers.

Aufgaben

• Investigate and resolve escalated technical incidents within your competency domain.
• Perform in-depth troubleshooting, debugging, and root-cause investigation.
• Use scripting and technical tools to diagnose and resolve complex issues.
• Investigate and troubleshoot API and integration-related problems.
• Take end-to-end ownership of incidents from escalation through resolution.
• Determine when an issue can be resolved directly and when further escalation is required.
• Collaborate with specialists across infrastructure, applications, integrations, and other technical domains.
• Provide clear and structured technical handovers when escalating cases.
• Communicate directly with clients regarding technical issues and resolutions.
• Rotate as Ticket Master, coordinating ticket dispatch, routing, prioritization, and SLA tracking.

Kenntnisse

Solutions Engineer

Support Engineer

Integration Engineer

SRE

Troubleshooting

APIs

Scripting

Debugging

Client-facing communication

Jobbeschreibung

Ekkiden is seeking an experienced L2 Solutions Engineer to join a technically demanding support and engineering environment in Switzerland. You will own escalated incidents, perform in-depth troubleshooting, and collaborate with experts across infrastructure, applications, and integrations.

The role emphasizes debugging, scripting, API work, and end-to-end ownership, with a focus on client communications and professional handovers.