L2 Solutions Engineer - Debug, APIs & Incident Ownership

Ekkiden; Genf; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health insurance (GEREP)

Meal vouchers (Swile card)

Performance bonuses

Zusammenfassung

Ekkiden in Switzerland is seeking an experienced L2 Solutions Engineer to join a demanding, engineering-driven support organization. You will own escalated incidents, perform deep troubleshooting, debugging, scripting, and API-related work, and coordinate tickets with SLA awareness.

The role requires hands-on engineering depth, cross-domain collaboration, and strong client-facing communication in English. You will rotate as Ticket Master and contribute to structured handovers and knowledge

Qualifikationen

• Mid-to-senior-level engineering profile.
• Experience as Solutions Engineer, Support Engineer, Integration Engineer, SRE, or similar.
• Hands-on troubleshooting and engineering capabilities.
• Practical experience with debugging, scripting, and APIs.
• Expertise in Platform/Infrastructure, SRE/DevOps, blockchain, custody, or integrations.
• Strong incident ownership and client-facing communication.
• Ability to document technical handovers and provide clear handovers.
• Fluent English.

Aufgaben

• Investigate and resolve escalated technical incidents within your competency domain.
• Perform in-depth troubleshooting, debugging, and root-cause investigation.
• Use scripting and technical tools to diagnose and resolve complex issues.
• Investigate and troubleshoot API and integration-related problems.
• Take end-to-end ownership of incidents from escalation through resolution.
• Determine when an issue can be resolved directly and when further escalation is required.
• Collaborate with specialists across infrastructure, applications, integrations, and other technical domains.
• Provide clear and structured technical handovers when escalating cases.
• Communicate directly with clients regarding technical issues and resolutions.
• Rotate as Ticket Master, coordinating ticket dispatch, routing, prioritization, and SLA tracking.

Kenntnisse

Troubleshooting

Debugging

Scripting

APIs

Client communication

Cross-domain collaboration

Jobbeschreibung

Ekkiden in Switzerland is seeking an experienced L2 Solutions Engineer to join a demanding, engineering-driven support organization. You will own escalated incidents, perform deep troubleshooting, debugging, scripting, and API-related work, and coordinate tickets with SLA awareness.

The role requires hands-on engineering depth, cross-domain collaboration, and strong client-facing communication in English. You will rotate as Ticket Master and contribute to structured handovers and knowledge