IT Support Specialist (50-100%)

Optotune; Geroldswil; Vor Ort; CHF 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Broad field of activity with short de​

Exciting professional exchange in a %E

Respectful and supportive corporate c

Flexible working environment

Zusammenfassung

Optotune in Switzerland (Zürich area) seeks an IT Support Specialist to provide reliable day-to-day end-user support, device management, and Microsoft 365 administration for our local team. You will onboard/offboard staff, configure laptops and mobile devices, manage licenses, and assist with on-site infrastructure while coordinating with the central Infrastructure Team in Slovakia.

This on-site role offers a full-time position with flexible part-time options and a dynamic, international

Qualifikationen

• 2+ years of experience in IT support or service desk.
• Proficient with Windows 10/11 administration.
• Experience with Microsoft 365 apps and user management.
• Basic networking knowledge (LAN, Wi‑Fi, VPN, TCP/IP).
• Fluent English, written and spoken.
• Ability to work independently and collaborate with remote teams.

Aufgaben

• Provide first- and second-level IT support for hardware, software, Microsoft 365, printers, mobile devices, and workplace technology.
• Prepare and configure laptops, desktops, mobile devices, and accessories for new employees and manage onboarding and offboarding activities.
• Administer Microsoft 365 user accounts, licenses, group memberships, and support applications such as Outlook, Teams, OneDrive, and SharePoint.
• Maintain meeting room equipment, printers, and other office IT systems to ensure reliable daily operation.
• Perform basic troubleshooting of LAN, Wi-Fi, VPN, and endpoint connectivity issues, escalating complex incidents to the central Infrastructure Team when necessary.
• Maintain accurate IT asset inventory and coordinate hardware lifecycle activities, including replacements and warranty repairs.
• Coordinate with local IT vendors and service providers for hardware repairs, equipment deliveries, and on-site support activities.
• Provide hands-on support for infrastructure equipment, cabling, and other local IT tasks under the guidance of the central Infrastructure Team.
• Maintain technical documentation, asset records, and support tickets in accordance with company procedures.
• Follow company IT policies, cybersecurity requirements, and established support processes while contributing to continuous service improvement.

Kenntnisse

Windows 10/11 administration

Microsoft 365 administration

Networking basics

Troubleshooting

English communication

Independent work

Tools

Microsoft Intune

Azure AD / Entra ID

Active Directory

Jobbeschreibung

On-site The IT Support Specialist is responsible for providing reliable day-to-day IT support for employees in Optotune Switzerland and ensuring the smooth operation of workplace technology. The role focuses on end-user support, device management, Microsoft 365 administration, onboarding and offboarding, and local IT operations.

Working closely with the central Infrastructure Team in Slovakia, the IT Support Specialist acts as the primary local IT contact and provides hands‑on assistance for infrastructure activities when required. The position contributes to delivering a stable, secure, and efficient IT environment while following company standards and procedures.

Full-time, open for Part-time

Tasks

• Provide first- and second-level IT support for hardware, software, Microsoft 365, printers, mobile devices, and workplace technology
• Prepare and configure laptops, desktops, mobile devices, and accessories for new employees and manage onboarding and offboarding activities
• Administer Microsoft 365 user accounts, licenses, group memberships, and support applications such as Outlook, Teams, OneDrive, and SharePoint
• Maintain meeting room equipment, printers, and other office IT systems to ensure reliable daily operation
• Perform basic troubleshooting of LAN, Wi-Fi, VPN, and endpoint connectivity issues, escalating complex incidents to the central Infrastructure Team when necessary
• Maintain accurate IT asset inventory and coordinate hardware lifecycle activities, including replacements and warranty repairs
• Coordinate with local IT vendors and service providers for hardware repairs, equipment deliveries, and on‑site support activities
• Provide hands‑on support for infrastructure equipment, cabling, and other local IT tasks under the guidance of the central Infrastructure Team
• Maintain technical documentation, asset records, and support tickets in accordance with company procedures
• Follow company IT policies, cybersecurity requirements, and established support processes while contributing to continuous service improvement

Requirements

At least 2 years of experience in IT support, service desk, or a similar technical support role

• Good knowledge of Windows 10/11 administration and troubleshooting
• Practical experience with Microsoft 365 applications and user administration
• Basic knowledge of Microsoft Intune, Microsoft Entra ID (Azure AD), or Active Directory
• Basic understanding of computer networking, including LAN, Wi-Fi, VPN, and TCP/IP concepts
• Experience configuring and supporting laptops, desktops, printers, and mobile devices
• Strong troubleshooting and problem‑solving skills with a customer‑focused approach
• Fluent English communication skills, both written and spoken
• Ability to work independently while collaborating effectively with remote colleagues

Preferred Skills (Advantageous)

• Experience working in an international or multi‑site company
• Knowledge of meeting room technologies
• Experience with IT asset management or ticketing systems
• Basic knowledge of server hardware, networking equipment, or IT infrastructure environments
• Experience supporting Microsoft Intune‑managed devices

Benefits

• Broad field of activity with short decision paths
• Exciting professional exchange in a fast‑growing high‑tech environment
• Respectful and supportive corporate culture
• Flexible working environment

At Optotune, we are committed to fostering an inclusive workplace and providing equal opportunities for all applicants and employees. We welcome applications from qualified candidates regardless of gender, age, nationality, ethnic origin, religion, disability, sexual orientation, or any other characteristic protected by applicable law.

For this particular position we don’t work with external agencies. Thank you for understanding.