IT Support Specialist — Onboarding & End‑User Help (Chiasso)

MF Group AG; Chiasso; Hybrid; CHF 60,000 - 90,000; Full time

Job summary

MF Group AG in Chiasso, Switzerland, seeks an IT Support Expert (m/f/d) for a full-time role with flexible working conditions. You will be the first contact for employees needing help with devices, accounts, access, collaboration tools, and standard workplace services, ensuring a smooth daily experience.

You will handle onboarding/offboarding, device prep, and routine admin tasks, working closely with internal teams to maintain security, documentation, and user satisfaction.

Qualifications

• Degree in Computer Science or a related field, or equivalent practical experience in IT support, service desk, workplace support, or a similar operational role.
• Hands‑on experience in first level user support, including incident handling, request fulfillment, troubleshooting, and user communication.
• Good understanding of Windows‑based workplace environments, common business applications, device setup, peripherals, and standard end‑user support processes.
• Experience supporting onboarding and offboarding processes with strong attention to detail, access control, security, user experience, and cross‑team coordination.
• Familiarity with account administration, user access handling, asset tracking, ticketing systems, and standard workplace operations.
• Strong communication skills, service mindset, and the ability to work in a structured and reliable way with internal users and stakeholders.

Responsibilities

• Provide first level IT support as the main contact for internal users, handling incidents, service requests, troubleshooting, and everyday technical issues across notebooks, peripherals, collaboration tools, meeting room equipment, remote access, VPN, printers, and standard business applications.
• Troubleshoot and resolve common hardware, software, access, and workplace issues directly where possible, escalating more complex problems to the appropriate technical teams and ensuring clear follow‑up with users.
• Support workplace and device lifecycle operations, including device preparation, enrollment, handover, stock coordination, replacements, refresh activities, asset tracking, and vendor or RMA follow‑up.
• Coordinate employee onboarding and offboarding end to end, including workstation readiness, account setup, access assignment or removal, equipment handover or return, checklist execution, recovery tracking, and coordination with internal stakeholders.
• Perform standard user administration and maintain clear support documentation, including password resets, permission requests, group membership updates, mailbox‑related support, identity and access activities, onboarding/offboarding checklists, procedures, FAQs, and knowledge base content.
• Monitor system and service alerts, identify alarms, coordinate the initial response, escalatie to the right technical teams when needed, manage clear communication with users and stakeholders during incidents, and collaborate internally to improve service quality and the overall employee support experience.

Skills

IT Support

Windows 10/11

Onboarding

Account administration

Ticketing systems

Communication

Education

CS degree or related field

Tools

Microsoft 365

Entra ID

Intune

VPN

Job description

MF Group AG in Chiasso, Switzerland, seeks an IT Support Expert (m/f/d) for a full-time role with flexible working conditions. You will be the first contact for employees needing help with devices, accounts, access, collaboration tools, and standard workplace services, ensuring a smooth daily experience.

You will handle onboarding/offboarding, device prep, and routine admin tasks, working closely with internal teams to maintain security, documentation, and user satisfaction.