Hybrid IT Support Specialist – Onboarding & Endpoints

Apply now!; Chiasso; Hybrid; CHF 70.000 - 95.000; Vollzeit

Zusammenfassung

AFS - Arvato Financial Solutions - MF Group AG in Chiasso, Switzerland, is seeking an IT Support Expert (m/f/d) for a full-time, hybrid role. You will be the first contact for employees needing help with devices, accounts, access, and workplace services, supporting onboarding and offboarding processes.

You will troubleshoot hardware/software issues, maintain documentation, and coordinate with internal teams to ensure a smooth user experience.

Qualifikationen

• Degree in Computer Science or a related field, or equivalent practical experience in IT support, service desk, or workplace support.
• Hands-on experience in first level user support, including incident handling, request fulfillment, troubleshooting, and user communication.
• Good understanding of Windows-based workplace environments, common business applications, device setup, peripherals, and standard end-user support processes.
• Experience supporting onboarding and offboarding processes with attention to detail, access control, security, user experience, and cross-team coordination.
• Familiarity with account administration, user access handling, asset tracking, ticketing systems, and standard workplace operations.
• Strong communication skills, service mindset, and the ability to work in a structured and reliable way with internal users and stakeholders.

Aufgaben

• Provide first level IT support as the main contact for internal users, handling incidents, service requests, troubleshooting, and everyday technical issues across notebooks, peripherals, collaboration tools, meeting room equipment, remote access, VPN, printers, and standard business applications.
• Troubleshoot and resolve common hardware, software, access, and workplace issues directly where possible, escalating more complex problems to the appropriate technical teams and ensuring clear follow-up with users.
• Support workplace and device lifecycle operations, including device preparation, enrollment, handover, stock coordination, replacements, refresh activities, asset tracking, and vendor or RMA follow-up.
• Coordinate employee onboarding and offboarding end to end, including workstation readiness, account setup, access assignment or removal, equipment handover or return, checklist execution, recovery tracking, and coordination with internal stakeholders.
• Perform standard user administration and maintain clear support documentation, including password resets, permission requests, group membership updates, mailbox-related support, identity and access activities, onboarding/offboarding checklists, procedures, FAQs, and knowledge base content.
• Monitor system and service alerts, identify alarms, coordinate the initial response, elevate to the right technical teams when needed, manage clear communication with users and stakeholders during incidents, and collaborate internally to improve service quality and the overall employee support experience.

Kenntnisse

Degree in Computer Science

First level IT support

Windows environments

Onboarding/offboarding coordination

Account administration

Strong communication

Ausbildung

Degree in Computer Science or related field

Equivalent practical experience in IT support

Tools

Microsoft 365

Entra ID

Intune

Ticketing systems

ITSM practices

Jobbeschreibung

AFS - Arvato Financial Solutions - MF Group AG in Chiasso, Switzerland, is seeking an IT Support Expert (m/f/d) for a full-time, hybrid role. You will be the first contact for employees needing help with devices, accounts, access, and workplace services, supporting onboarding and offboarding processes.

You will troubleshoot hardware/software issues, maintain documentation, and coordinate with internal teams to ensure a smooth user experience.