IT Support Engineer: Second-Line, Apps & Automation

Big Science Sweden; Genf; Vor Ort; CHF 70.000 - 100.000; Vollzeit

Zusammenfassung

CERN in Geneva is seeking a motivated IT support professional to join the Business Computing Quality and Service Team. You will deliver second-line support for business applications, coordinate hardware activities, assist users, and help improve service processes through automation and documentation.

You will work with experts across domains and gain hands-on experience in IT support, service management, hardware lifecycle management, and process improvement in a diverse IT environment.

Qualifikationen

• By the application deadline, you have a maximum of 2 years of professional experience since graduation in the respective field.
• The highest educational qualification must be a bachelor’s or master’s degree; a PhD is not allowed.
• You must be a national of a CERN Member State or Associate Member State.
• You have never had a CERN fellow or graduate contract before.

Aufgaben

• Provide second-line support for Business Computing applications, investigating and resolving user issues.
• Deliver technical assistance and guidance to users of Business Computing services and applications.
• Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests.
• Provide hardware-related support to designated users and coordinate equipment interventions, office moves, and replacements.
• Manage computer equipment inventory, stock levels, asset tracking, and associated administrative processes.
• Create, maintain, and enhance technical documentation, software installation guides, knowledge base articles, and operational procedures for the team and Service Desk.
• Contribute to IT security activities by liaising with security experts and promoting good security practices.
• Identify and implement opportunities to streamline and automate operational and administrative processes.

Kenntnisse

IT support

Documentation

Automation

Security practices

Ausbildung

Bachelor's or Master's degree

Jobbeschreibung

CERN in Geneva is seeking a motivated IT support professional to join the Business Computing Quality and Service Team. You will deliver second-line support for business applications, coordinate hardware activities, assist users, and help improve service processes through automation and documentation.

You will work with experts across domains and gain hands-on experience in IT support, service management, hardware lifecycle management, and process improvement in a diverse IT environment.