IT Services Run Team Lead — Multi-Site Operations

Swiss Life; Schweiz; Hybrid; CHF 140,000 - 190,000; Full time

Benefits offered by this job

Home working after trial period

Lunch vouchers

Pension scheme

Health insurance

Multicultural team

Job summary

Swiss Life Group is seeking an experienced IT Production Manager for Swiss Life Global Solutions. Based in Luxembourg with travel to the Netherlands, Switzerland and other sites, you will own day-to-day IT operations, lead the ITS Run team and ensure service levels across multi-country sites.

You will maintain strong vendor relationships, oversee Service Desk coordination and drive continuous improvement in IT operations, security and incident management.

Qualifications

• Required: proven experience in IT production management and multi-site operations.
• Must understand security challenges and their impact on IT operations.
• Experience managing cross-country field/operations teams and vendor relationships.

Responsibilities

• Own day-to-day IT operations and Run activities across Swiss Life Global Solutions.
• Line manage the ITS Run team and ensure SLA compliance.
• Oversee field & proximity services across sites and coordinate with Service Desk.
• Lead Service Delivery quality and report performance to Head of ITS.
• Drive incident and problem follow-up and manage outsourcing relationships.

Skills

IT production management

Information security

Leadership

Vendor management

ITIL

English & French

Education

Bachelor's degree in CS/IT or related

Tools

ITSM platforms

Job description

Swiss Life Group is seeking an experienced IT Production Manager for Swiss Life Global Solutions. Based in Luxembourg with travel to the Netherlands, Switzerland and other sites, you will own day-to-day IT operations, lead the ITS Run team and ensure service levels across multi-country sites.

You will maintain strong vendor relationships, oversee Service Desk coordination and drive continuous improvement in IT operations, security and incident management.