IT Service Delivery Lead (Hybrid)

Eviden; Zürich; Hybrid; CHF 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Flexible/Hybrid work arrangements

Career development

Zusammenfassung

Eviden in Zürich is seeking an experienced Service Delivery Manager to own a critical IT service portfolio and ensure delivery of high-quality services. You will be the primary contact for customers, oversee performance, maintain relationships, and ensure all SLAs are met.

The role requires a proactive, autonomous professional who can coordinate cross-functional teams, drive CSI, manage incidents and service transitions, and report with dashboards to stakeholders.

Qualifikationen

• Proven experience in service delivery management and IT service operations.

Aufgaben

• Own and oversee end-to-end delivery across IT services and support functions.

Jobbeschreibung

Eviden in Zürich is seeking an experienced Service Delivery Manager to own a critical IT service portfolio and ensure delivery of high-quality services. You will be the primary contact for customers, oversee performance, maintain relationships, and ensure all SLAs are met.

The role requires a proactive, autonomous professional who can coordinate cross-functional teams, drive CSI, manage incidents and service transitions, and report with dashboards to stakeholders.