Head of Cloud Managed Services (m/w/d) 100%

Deutsche Telekom AG; Zürich; Hybrid; CHF 180.000 - 260.000; Vollzeit

Zusammenfassung

Deutsche Telekom AG seeks a senior leader responsible for the overall operation and development of cloud managed services in Switzerland. You will ensure high service quality, drive transformation, and optimize processes while shaping service governance and delivery models.

You will manage international delivery teams, oversee budget and capacity planning, and lead strategic initiatives across hyperscaler technologies (AWS, Azure). German/Swiss German and English communication are essential.

Qualifikationen

• Completed degree (e.g. computer science or comparable).
• Several years of experience in managed services or cloud operations environments.
• Many years of management experience (min. 10 years) in complex delivery organizations.
• Profound knowledge of hyperscaler technologies (AWS, Azure, etc.).
• Experience in IT service management, cloud governance, and FinOps.
• Knowledge of the Swiss market is an advantage.

Aufgaben

• Lead the cloud managed services organization in Switzerland with a focus on operation excellence and strategic delivery.
• Ensure SLA compliance and service quality across global and local delivery teams.
• Manage incident, problem and change management while driving automation and FinOps initiatives.
• Define and govern service governance, standards, and operational guidelines in collaboration with security and compliance units.
• Support sales and customer service teams with managed services deals and transformations.

Kenntnisse

Leadership

Strategic thinking

Operational excellence

Communication

Customer focus

Ausbildung

Degree in Computer Science or equivalent

Tools

AWS

Azure

Jobbeschreibung

Your creative freedom In this key position, you will be responsible for the overall operation and development of our cloud managed services in Switzerland. You ensure a high quality of service, optimize operational processes and actively shape the cloud transformation of our customers.

Strategy & portfolio

You implement the global cloud managed services strategy in the Swiss market

You are continuously developing our service portfolio (public, private, hybrid, AI, SAP, Oracle, hyperscaler)

You ensure scalability, standardization and sustainability of our services

Management & organization

You take on the disciplinary leadership of our cloud managed services organization

You are responsible for the professional development of operating models, standards and governance

You manage international delivery teams in close cooperation with near/offshore units

You strategically develop our teams

You are responsible for budget, resource and capacity planning

Delivery & operation

You ensure the stable, secure and efficient operation of our cloud services

You are responsible for SLA compliance and service quality

You manage incident, problem and change management

You continuously optimize processes, automation and efficiency (e.g. FinOps, AIOps)

You control the economic performance of the service company

Governance & Compliance

You define and are responsible for service governance and operational guidelines

You ensure compliance with regulatory requirements

You work closely with security and compliance units

Customers & Collaboration

You support sales and customer service teams with managed services deals and transformations

You are the central point of contact for operational and delivery issues

You manage escalations at management level

That's why you fit in with us

Technical requirements

Completed degree (e.g. computer science or comparable)

Several years of experience in managed services or cloud operations environments

Many years of management experience (min. 10 years) in complex delivery organizations

Profound knowledge of hyperscaler technologies (AWS, Azure, etc.)

Experience in IT service management, cloud governance, and FinOps

Knowledge of the Swiss market is an advantage

Personal competencies

Excellent leadership and communication skills in Swiss German and English

High customer, quality and results orientation

Strategic thinking combined with operational strength

Assertiveness and decisiveness