IT Analyst

Danaher; Freiburg; On-site; CHF 90,000 - 120,000; Full time

Job summary

Cytiva, part of Danaher, seeks an IT Analyst to safeguard site uptime and end-user productivity across office, warehouse, manufacturing and lab environments. You will own L1/L2 incident resolution, fulfillment, and on-site support while partnering with global IT teams.

Ideal candidates bring hands-on IT support experience, strong communication, and ITIL discipline to ensure reliable tech performance with clear accountability.

Qualifications

• Hands-on IT support experience in operational environments.
• Strong communication with end users, site leaders and IT teams.
• Structured troubleshooter for L1/L2 issues with ITIL discipline.
• Ability to document, ticket and follow-through in ITSM tools.
• Willingness to travel ~10% domestically or internationally; fluent in English and French; German a plus.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services.
• Diagnose and resolve endpoint, collaboration, and connectivity issues.
• Support device lifecycle management from build to replacement.
• Execute site changes and deployments per defined processes and risk controls.
• Maintain asset records and high-quality ticketing for continuous improvement.

Skills

IT support

French language

English language

Customer communication

Troubleshooting

Job description

Professional - P2

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives - and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The IT Analyst is a business-critical frontline role that safeguards site uptime, operational continuity, and end-user productivity by delivering hands-on IT support across office, warehouse, manufacturing, and lab environments. The position owns L1/L2 incident resolution, request fulfilment, and on-site support execution while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance.

This role is essential to keeping site-critical functions running reliably, ensuring technology issues are resolved with speed, discipline, and clear accountability.

This position reports to the Director, Digital Workplace Services EMEA, part of the Infrastructure and Operations team.

What you will do:

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.

• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.

• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.

• Execute site changes and deployments in line with defined processes, standards, and risk controls.

• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Who you are:

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.

• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams. Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.

• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.

• Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment.

• Willingness and ability to travel as required approximately 10% domestically or internationally. Fluency in French and English is required. German language skills would be an advantage.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .