Global Student Support Coordinator – Travel & Education

EF; Lausanne; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Discounts on EF programs

Referral bonus

Global career opportunities

EF Hello language learning

Team events and social gatherings

Zusammenfassung

EF Language Abroad is hiring a Customer Service Coordinator to support students before, during, and after their language stays in Lausanne. You will manage bookings, share essential information, and organize pre‑departure meetings to ensure a smooth start.

Join an international team with opportunities for travel and professional growth. Fluency in English and French (C2) is required; German is a plus; a bachelor’s degree or equivalent experience is preferred.

Qualifikationen

• Bachelor’s degree and/or relevant professional experience.
• At least one year of experience in customer service with direct customer contact.
• C-2 level written and spoken French, fluent English; German a plus.

Aufgaben

• Prepare students for their language stay by managing booking administration and organizing pre-departure meetings.
• Support students before and during their stay with questions and guidance to ensure a smooth journey.
• Manage customer cases from enquiry to resolution with CRM documentation and coordination with EF schools abroad.
• Build customer loyalty through information sessions, regular communication and retention activities.
• Identify upselling opportunities during post-booking and recommend solutions to enhance the experience.
• Handle customer feedback with a solution‑oriented mindset and contribute to service improvements.

Kenntnisse

French (C2)

English (fluent)

Customer service

Organization

Communication

Ausbildung

Bachelor’s degree or equivalent

Tools

CRM systems

Jobbeschreibung

EF Language Abroad is hiring a Customer Service Coordinator to support students before, during, and after their language stays in Lausanne. You will manage bookings, share essential information, and organize pre‑departure meetings to ensure a smooth start.

Join an international team with opportunities for travel and professional growth. Fluency in English and French (C2) is required; German is a plus; a bachelor’s degree or equivalent experience is preferred.