Student Experience & Booking Coordinator

Education First; Lausanne; Vor Ort; CHF 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Discounts on EF programs

Referral Bonus for staff referrals (≈$

Global career opportunities

EF Hello language learning

Zusammenfassung

Education First is seeking a Customer Service Coordinator for our Lausanne office, starting October 2026 or by agreement. You will prepare students for language stays, support them throughout their journeys, manage cases in our CRM, and seek upsell opportunities to enhance the experience.

Collaboration with EF schools abroad and regular travel may be involved. The role requires strong communication, organizational skills, and a customer-centric mindset.

Qualifikationen

• Bachelor’s degree or relevant professional experience.
• At least 1 year of customer service experience with direct contact.

Aufgaben

• Prepare students for their language stay by managing booking administration, sharing key information and organizing pre-departure meetings.
• Support students before and during their stay by answering questions, providing proactive guidance and ensuring a smooth customer journey.
• Manage customer cases from initial enquiry to resolution, including follow-up, CRM system documentation and coordination with EF schools abroad.
• Build customer loyalty through information sessions, regular communication and retention activities that increase satisfaction.
• Identify upselling opportunities during the post-booking process and recommend solutions that enhance the student experience.
• Handle customer feedback with a solution-oriented mindset and contribute to continuous service improvements.

Kenntnisse

Fluent English

French C2

German a plus

Excellent communication

Organizational skills

Customer service

Problem solving

Ausbildung

Bachelor's degree

Tools

CRM software

Jobbeschreibung

Education First is seeking a Customer Service Coordinator for our Lausanne office, starting October 2026 or by agreement. You will prepare students for language stays, support them throughout their journeys, manage cases in our CRM, and seek upsell opportunities to enhance the experience.

Collaboration with EF schools abroad and regular travel may be involved. The role requires strong communication, organizational skills, and a customer-centric mindset.