Customer Service Coordinator

Education First; Lausanne; Vor Ort; CHF 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Discounts on EF programs

Referral Bonus for staff referrals (≈$

Global career opportunities

EF Hello language learning

Zusammenfassung

Education First is seeking a Customer Service Coordinator for our Lausanne office, starting October 2026 or by agreement. You will prepare students for language stays, support them throughout their journeys, manage cases in our CRM, and seek upsell opportunities to enhance the experience.

Collaboration with EF schools abroad and regular travel may be involved. The role requires strong communication, organizational skills, and a customer-centric mindset.

Qualifikationen

• Bachelor’s degree or relevant professional experience.
• At least 1 year of customer service experience with direct contact.

Aufgaben

• Prepare students for their language stay by managing booking administration, sharing key information and organizing pre-departure meetings.
• Support students before and during their stay by answering questions, providing proactive guidance and ensuring a smooth customer journey.
• Manage customer cases from initial enquiry to resolution, including follow-up, CRM system documentation and coordination with EF schools abroad.
• Build customer loyalty through information sessions, regular communication and retention activities that increase satisfaction.
• Identify upselling opportunities during the post-booking process and recommend solutions that enhance the student experience.
• Handle customer feedback with a solution-oriented mindset and contribute to continuous service improvements.

Kenntnisse

Fluent English

French C2

German a plus

Excellent communication

Organizational skills

Customer service

Problem solving

Ausbildung

Bachelor's degree

Tools

CRM software

Jobbeschreibung

Do you love traveling and believe in EF’s mission of “opening the world through education”? Do you have great communication and organizational skills? Are you customer-centric and passionate about supporting people during a unique experience abroad?

Then we are looking for YOU!

Join our team as a Customer Service Coordinator starting in October 2026, or by agreement at our office in Lausanne.

What do we offer?

• · A high degree of personal responsibility, along with the trust and freedom to be yourself, contribute your own ideas and put them into practice.
• · National and international meetings and business travel opportunities, offering you a platform to build an extensive network and develop yourself personally and professionally.
• · Regular office events, team outings, and after-work gatherings to celebrate successes, strengthen friendships, promote team spirit, and simply have fun.

What will you do?

• · Prepare students for their language stay by managing booking administration, sharing key information and organizing pre-departure meetings.
• · Support students before and during their stay by answering questions, providing proactive guidance and ensuring a smooth customer journey.
• · Manage customer cases from initial enquiry to resolution, including follow-up, CRM system documentation and coordination with EF schools abroad.
• · Build customer loyalty through information sessions, regular communication and retention activities that increase satisfaction.
• · Identify relevant upselling opportunities during the post-booking process and recommend solutions that enhance the student experience.
• · Handle customer feedback with a solution-oriented mindset and contribute to continuous service improvements.

Who are you?

Quality-conscious. Communicative. A problem-solver. Highly organized.

• · A proactive, structured and solution-oriented approach to work
• · A strong focus on quality and customer service.
• · Excellent interpersonal skills, with a good balance of empathy and assertiveness.
• · C-2 level written and spoken French, as well as fluent, confident English. German is a plus.
• · At least one year of experience in customer service with direct customer contact, preferably in a comparable industry.
• · Bachelor’s degree and/or relevant professional experience.
• · International experience, such as a language stay, cultural exchange or working abroad.

EF Language Abroad Staff Benefits :

• Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
• Referral Bonus for all referred staff hires (equivalent for 500 USD)
• Global career opportunities
• Access to EF Hello language learning
• And much more…

About Us

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

About the Team

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.