Information Technology Support Specialist

bid.; Bezirk Solothurn; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

bid. is looking for a motivated IT Support Specialist to join our IT team and provide hands-on technical support to end users.

If you enjoy solving real problems, working directly with people, and keeping technology running smoothly, this role is for you. You will deliver onsite and remote support for hardware, software and network issues, troubleshoot Windows and macOS endpoints, manage user accounts with Active Directory/Azure AD and Microsoft 365, and collaborate with senior technicians to

Qualifikationen

• Experience in an IT support or helpdesk role.
• Strong knowledge of Windows 10/11 and/or macOS environments.
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365.
• Familiar with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ITSM tools and ITIL processes.
• Strong troubleshooting and attention to detail.
• Good communication and customer-focused mindset.

Aufgaben

• Provide onsite and remote technical support for hardware, software, and network issues.
• Troubleshoot Windows and macOS endpoints and peripherals.
• Install, configure, and maintain workstations, apps, and OS updates.
• Manage user accounts with Active Directory, Azure AD, and Microsoft 365.
• Support onboarding/offboarding, device provisioning and decommissioning.
• Log incidents and service requests in the ITSM system.
• Collaborate with senior teams and vendors on complex issues.

Kenntnisse

Windows 10/11

macOS

Active Directory

Microsoft 365

ITIL

Networking basics

Troubleshooting

Customer focus

Jobbeschreibung

We're looking for a motivated IT Support Specialist to join our IT team and provide hands-on technical support to end users. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

What you'll do

• Provide technical support (onsite and remote) for hardware, software, and network issues
• Troubleshoot and resolve problems on Windows and/or macOS endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes, including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system
• Collaborate with senior technical teams and vendors on more complex issues

What we're looking for

• Experience in an IT support or helpdesk role
• Solid understanding of Windows 10/11 and/or macOS environments
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and familiarity with ITIL processes
• Strong troubleshooting skills and attention to detail
• Good communication skills and a customer-focused mindset