Desktop Support Technician

Sharp Brains; Genf; Vor Ort; CHF 65.000 - 110.000; Vollzeit

Zusammenfassung

Sharp Brains in Geneva is seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.

The candidate will handle end-user devices across Windows, macOS, and Linux, support networked office services, and manage hardware assets from deployment

Qualifikationen

• Experience in end-user support across Windows, macOS, and Linux.
• Strong troubleshooting and documentation skills.
• Ability to coordinate with remote teams and vendors.

Aufgaben

• Provide onsite desktop, laptop, and device support.
• Maintain and support office IT infrastructure including networking devices.
• Manage IT assets, inventory, and lifecycle.
• Coordinate with third-party vendors and support teams.
• Assist with hardware moves and tech deployments.

Kenntnisse

End-user support

Windows

macOS

Linux

Troubleshooting

Documentation

Customer service

Independence

Coordination with remote teams

Tools

Switches

Routers

Access Points

Printers

Laptop/Desktop hardware

Jobbeschreibung

Job Title : Desktop Support Specialist

Job Type : Backfill

Location: Geneva

Job Summary

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.

Key Responsibilities

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).Experience with hardware asset management and iinventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.