Information Technology Support Engineer

Who is Hiring; Oberwallis; Vor Ort; CHF 70.000 - 95.000; Vollzeit

Zusammenfassung

Who is Hiring is seeking a reliable IT Support Specialist to be the primary contact for employees facing technical difficulties, diagnosing and resolving hardware, software, and network issues to minimize downtime and keep productivity high. You will deploy workstations, manage user accounts, and support security with a focus on clear documentation and strong customer service.

The role covers Windows/macOS, VPN, and basic network troubleshooting.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• 1–3 years of experience in a help desk, service desk, or technical support role.
• Deep familiarity with Windows 10/11 and macOS environments.
• Solid understanding of TCP/IP, DNS, DHCP, VPNs, and wireless routers.
• Excellent verbal and written communication skills with a strong customer-service mindset.
• Certifications in at least one area (preferred but not required).

Aufgaben

• Diagnose and resolve hardware, software, and network issues for local and remote users.
• Set up, configure, and deploy new employee workstations, laptops, and devices.
• Install, update, and maintain operating systems and core business apps.
• Manage user accounts, MFA, passwords, and permissions.
• Monitor, prioritize, and document support requests in the ticketing system.
• Assist with basic network troubleshooting, including VPN access and Wi-Fi.
• Create and update internal knowledge base articles and how-to guides.

Kenntnisse

Customer service

Verbal communication

Written communication

Technical troubleshooting

Security awareness

Ausbildung

Bachelor's degree in CS/IT or equivalent

Tools

Active Directory

VPN

Windows 10/11

macOS

Jobbeschreibung

We are looking for a reliable IT Support Specialist. In this role, you will be the primary point of contact for employees facing technical difficulties. You will diagnose, troubleshoot, and resolve hardware, software, and network issues to ensure minimal downtime and maintain company productivity.

Key Responsibilities

• Technical Troubleshooting: Diagnose and resolve hardware, software, network, and printer issues for local and remote users.
• System Deployment: Set up, configure, and deploy new employee workstations, laptops, mobile devices, and peripheral equipment.
• Software Management: Install, update, and maintain operating systems (Windows/macOS) and core business applications (e.g., Microsoft 365, Google Workspace, Slack).
• User Access & Security: Manage user accounts, reset passwords, configure multi-factor authentication (MFA), and grant permissions within Active Directory or cloud identity systems.
• Ticket Management: Monitor, prioritize, and document support requests within our IT ticketing system, ensuring timely resolution according to company SLAs.
• Network Support: Assist with basic network troubleshooting, including Wi-Fi connectivity, VPN access, and local area network (LAN) configurations.
• Documentation: Create and update internal knowledge base articles and user-facing "how-to" guides for common technical issues.

Qualifications & Skills

• Education: Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• Experience: 1--3 years of experience in a help desk, service desk, or technical support role.
• OS Expertise: Deep familiarity with Windows 10/11 and macOS environments.
• Networking: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and wireless routers.
• Soft Skills: Excellent verbal and written communication skills with a strong customer-service mindset and the ability to explain complex technical concepts simply.
• Certifications (Preferred but not required): CompTIA A , Network , Security , Microsoft Certified: Modern Desktop Administrator, or Google IT Support Professional Certificate.