Desktop Support Engineer

Axiom Technologies; Tolochenaz; Vor Ort; CHF 60.000 - 85.000; Vollzeit

Zusammenfassung

Axiom Technologies in Waadt, Tolochenaz, Switzerland seeks an IT support specialist to deliver first- and second-level assistance for desktops, laptops, printers, and mobile devices. You will respond to requests via ticketing, phone, or in person, and help maintain a secure, well-documented IT environment.

You will install, upgrade, and maintain Windows/macOS/Linux OSs and software, troubleshoot hardware/software, set up new workstations, manage assets, and assist with onboarding/offboarding.

Qualifikationen

• Experience in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems (ServiceNow, Zendesk, JIRA).
• Knowledge of Bitlocker, BSOD, End User Support, Reimaging Laptop, Autopilot, Remote Support.
• Excellent communication and interpersonal skills.

Aufgaben

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Kenntnisse

End user support

Troubleshooting

Ticketing systems

Communication

Collaboration

Ausbildung

Bachelor’s degree in CS/IT

Tools

ServiceNow

Zendesk

JIRA

Bitlocker

Jobbeschreibung

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.

Respond to service requests and incidents via ticketing system, phone, or in-person.

Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).

Set up and configure new employee workstations, including user accounts and permissions.

Maintain asset inventory and ensure accurate documentation of IT equipment.

Assist with onboarding/offboarding of employees from a technical perspective.

Support remote users with VPN, remote desktop, and connectivity issues.

Collaborate with other IT teams on escalated issues or project-related tasks.

Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

1+ year of experience in a desktop support, helpdesk, or IT technician role.

Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Knowledge in Bitlocker, BSOD , End User Support , Reimaging Laptop , Autopilot , Remote Support etc

Excellent communication and interpersonal skills.

Strong troubleshooting and problem-solving abilities.