Technology Specialist I/II, IT

Monte Rosa Therapeutics, Inc; Basel; Hybrid; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Monte Rosa Therapeutics, Inc. is seeking a hands-on Technology Specialist to unite end-user computing, systems administration and network support with automation, AI-enabled tooling, and thoughtful tech choices to empower scientists and G&A teams.

You will move between a support ticket, a patch cycle, and a workflow-automation experiment in a single day, promoting automation-first thinking and documenting reusable solutions.

Qualifikationen

• 3+ years of hands-on IT support experience in fast-paced environments.
• Knowledge of Intune and macOS device management tools like Addigy or Jamf.
• Strong Windows/macOS admin and basic networking fundamentals.

Aufgaben

• Prototype and deploy lightweight automations to reduce manual toil.
• Support Windows, macOS, mobile devices and SaaS tools with timely issue resolution.
• Maintain IT documentation and support hybrid collaboration (A/V, Zoom Rooms).

Kenntnisse

IT support

Microsoft Intune

macOS administration

Windows administration

Tools

Intune

Addigy

Jamf

Office 365

Okta

Zoom

Egnyte

Atlassian Suite (Jira/Confluence)

Jobbeschreibung

Overview

We are seeking a hands-on, versatile Technology Specialist — a true "jack of all trades" combining end-user computing, systems administration, and network support with a forward-looking mandate: helping our scientists and G&A teams work smarter through automation, AI-enabled tooling, and thoughtful use of our technology stack. The ideal candidate is a proactive problem-solver who takes initiative, moves fluidly between a support ticket, a patch cycle, and a workflow-automation experiment in the same day, and is genuinely excited about the potential of AI and agentic tools to reduce toil across the organization.

Responsibilities

• Automation & AI-Enabled Tooling

  • Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil for scientific and G&A teams.
  • Act as a technology advocate and translator between the lab bench and IT — proactively surfacing tools (including AI copilots and agentic workflows) that improve throughput, data quality, or turnaround time.
  • Contribute to a culture of automation-first thinking, documenting reusable solutions rather than one-off fixes.

  General IT & Help Desk Support

  • Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication.
  • Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
  • Support conference room A/V, Zoom Rooms, and office technology for smooth hybrid collaboration.
  • Maintain and improve IT documentation, knowledge base articles, and self-service resources.

Qualifications

• 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.
• Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
• Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).