Desktop Support Engineer

Who is Hiring; Tolochenaz; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Who is Hiring is seeking a Backfill Engineer to provide desktop and IT support in a Swiss-based environment. You will handle end-user devices, OS deployments, and incident response, while collaborating with IT teams on projects.

The role emphasizes strong troubleshooting, familiarity with ServiceNow/Zendesk/JIRA, and adherence to security policies. On-site work in Waadt, Tolochenaz, with opportunities to assist in onboarding and asset management.

Qualifikationen

• Bachelor's degree or equivalent experience in a relevant field.
• 1+ year of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Knowledge in BitLocker, BSOD, End User Support, Reimaging Laptop, Autopilot, Remote Support, etc. Excellent communication and interpersonal skills.

Aufgaben

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Kenntnisse

Windows OS

Office 365

Networking basics

Communication skills

Troubleshooting

Ausbildung

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Zendesk

JIRA

Jobbeschreibung

This is a Backfill Engineer role.

Key Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications

• Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Knowledge in Bitlocker, BSOD , End User Support , Reimaging Laptop , Autopilot , Remote Support etc Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.