Specialist (m/w/d) Customer Service & Contact Management (40-60%)

KWS Group; Basel; Vor Ort; CHF 60.000 - 80.000; Teilzeit

Benefits dieser Stelle

Flexible working hours

Mobile working

Structured onboarding

Training and development

Zusammenfassung

KWS Suisse SA in Basel is seeking a Specialist Customer Service & Contact Management to act as the primary contact for farmers and partners, handling inquiries via phone, email, and the myKWS platform.

You will coordinate administrative tasks, maintain customer data in Salesforce, manage shipments and export formalities, and process orders in SAP S/4HANA. Fluency in German, French, and English is required.

Qualifikationen

• Completed commercial/business administration training or a comparable qualification in administration, business management, or office management
• Several years of professional experience in a similar role within customer service, sales support, or administration
• Experience working with CRM systems, ideally Salesforce
• Practical knowledge of SAP S/4HANA is an advantage
• Education, further training, or professional experience in the agricultural sector would be a plus

Aufgaben

• Act as the first point of contact for farmers, distribution partners, and internal stakeholders via phone, email, and the myKWS platform
• Support and coordinate general administrative and operational tasks
• Maintain, manage, and continuously optimize customer data within the Salesforce CRM system
• Coordinate and manage international shipments, transportation activities, as well as customs and export formalities
• Process orders and support administrative processes in SAP S/4HANA

Kenntnisse

CRM systems

Salesforce

SAP S/4HANA

German language

French language

English language

Customer focus

Teamwork

Driving license

Ausbildung

Commercial/business administration training

Tools

Salesforce

SAP S/4HANA

Jobbeschreibung

To strengthen our close-knit team at KWS Suisse SA, we are looking for a committed and service-oriented individual to join us as a Specialist (m/f/d) Customer Service & Contact Management.

In this versatile role, you will be the key point of contact for our customers, farmers, and distribution partners across Switzerland. You will communicate via our digital platform myKWS, by phone, and via email, while working closely with internal contacts in Switzerland as well as international KWS teams. As an important link between customer service, administration, and operational processes, you will coordinate a wide range of activities and contribute to smooth collaboration across the organization.

This is a permanent position with a workload of 40-60% (approximately 20 hours per week). The future workplace will be located in the Zürich / Zürich Oberland region. Currently, our office is centrally located in Basel, just a few minutes' walk from Basel SBB railway station.

Join a motivated team, gain exciting insights into both the operational and strategic aspects of the agricultural industry, and enjoy the opportunity to contribute your own ideas and actively shape processes.

Your Responsibilities

• Act as the first point of contact for farmers, distribution partners, and internal stakeholders via phone, email, and the myKWS platform
• Support and coordinate general administrative and operational tasks
• Maintain, manage, and continuously optimize customer data within the Salesforce CRM system
• Coordinate and manage international shipments, transportation activities, as well as customs and export formalities
• Process orders and support administrative processes in SAP S/4HANA

Your Profile

• Completed commercial/business administration training or a comparable qualification in administration, business management, or office management
• Several years of professional experience in a similar role within customer service, sales support, or administration
• Experience working with CRM systems, ideally Salesforce
• Practical knowledge of SAP S/4HANA is an advantage
• Education, further training, or professional experience in the agricultural sector would be a plus
• Excellent organizational skills with an independent and structured way of working
• Strong customer focus and enjoyment in dealing with customers and business partners
• Excellent communication and teamwork skills
• High quality standards and a careful, reliable working style
• Initiative, accountability, and the ability to effectively prioritize tasks
• Professional proficiency in German, French, and English (minimum C1 level)
• Willingness to undertake occasional business travel within Switzerland and abroad (approximately 10%)
• Category B driving license is an advantage

What We Offer

• A varied position with a high level of responsibility and creative freedom
• Exciting insights into one of the world's leading seed companies
• A family-oriented, dedicated, and international team with short decision-making processes
• Flexible working hours and attractive opportunities for mobile working
• Structured onboarding as well as individual training and development opportunities
• Modern working tools and a supportive, appreciative work environment
• The opportunity to contribute your own ideas and actively shape processes
• A permanent employment contract with a workload of 40-60%