Head of Operations (all genders)

Savify AG; Sankt Gallen; Hybrid; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hours

Competitive pay plus bonus

Offsites

Collaborative working

Job summary

Savify AG is seeking an experienced operations leader to drive delivery, customer success, onboarding and process excellence as the company scales. You will own processes from signature to savings invoicing and plan capacity with FP&A leadership, while tracking cycle time and customer satisfaction across engagements.

The role requires German C2 and fluent English, with optional Lean/Six Sigma experience. Hybrid working model in St. Gallen, with travel around 10% and a strong emphasis on tooling.

Qualifications

• 8+ years in operations, PM or consulting with 3+ years in leadership.
• Strong process thinking and systems thinking.
• German C2 and fluent English.
• Nice to have Lean/Six Sigma in professional-services organisations.

Responsibilities

• Lead Delivery, Customer Success, Onboarding and process roles.
• Own the process from contract signature to savings invoicing.
• Plan capacity with negotiation leadership and FP&A.
• Track cycle time, utilisation and customer satisfaction.
• Introduce and scale CRM, project-management and automation tools.

Skills

Operations leadership

Process thinking

German (C2)

English (fluent)

Tools

CRM software

Project management tools

Analytics/FP&A tools

Job description

Keep operations effective as the organisation grows through processes, systems, capacity planning and reliable engagement delivery.

Your responsibilities

• Lead Delivery, Customer Success, Onboarding and process roles
• Own the process from contract signature to savings invoicing
• Plan capacity with negotiation leadership and FP&A
• Track cycle time, utilisation and customer satisfaction
• Introduce and scale CRM, project-management and automation tools

Your profile

• 8+ years in operations, project management or consulting, including 3+ years of leadership
• Process and systems thinking
• German C2 and fluent English

Nice to have

• Scale-up experience, Lean/Six Sigma and professional-services organisations.

Responsibility and collaboration

• Management; five direct reports; reports to CEO.

Your goals for the first six months

• Reduce engagement cycle time by 30% and introduce an operations dashboard.

What we offer

• Flexible hours, competitive pay plus bonus, offsites, collaborative working and significant scope to shape the function.

Working conditions

• St. Gallen (Switzerland)
• Full-time
• Hybrid
• Employer: Savify AG
• Working model: Hybrid
• Working hours: Full-time
• Contract: Employment
• Term: Permanent
• Start: As soon as possible
• Travel: 10%