Head Customer Experience & AI Innovation

Straumann Group; Basel; On-site; CHF 200,000 - 320,000; Full time

Job summary

Straumann Group in Basel seeks a Head of AI Value Creation to shape how AI transforms our commercial operations and customer experiences. You will identify high-value AI opportunities, turn ideas into scalable solutions, and drive adoption across Marketing, Sales, CX, Digital, Data and IT.

Lead the AI value creation agenda, define KPIs, deliver measurable impact, and ensure governance and responsible AI practices while collaborating with diverse teams to accelerate business value.

Qualifications

• We seek a leader who can drive AI and technology-enabled transformation across functions.
• Understanding of AI and Generative AI applications in commercial, marketing, or customer-facing contexts.
• Ability to translate business challenges into practical tech solutions with measurable outcomes.
• Experience building business cases, defining KPIs, and evaluating impact.
• Experience collaborating with stakeholders across business and technology in complex orgs.
• Strong communication and presentation skills in English.

Responsibilities

• Shape our AI strategy by prioritizing a portfolio of AI initiatives based on value, feasibility and scalability.
• Lead AI initiatives from business case to implementation, adoption and scale.
• Establish metrics and demonstrate improvements in commercial performance, customer experience and productivity.
• Partner with business and tech teams to develop AI solutions integrated into workflows.
• Work with stakeholders to address barriers, support change management and drive adoption of AI technologies.
• Collaborate across functions, markets and external partners to align priorities and deliver shared outcomes.
• Evaluate emerging technologies and advise where to invest, accelerate or redirect resources.
• Promote responsible AI with attention to data privacy, security, regulatory and governance requirements.

Skills

AI leadership

Digital transformation

Tech-enabled product

Generative AI understanding

Business case development

KPIs & impact analysis

Stakeholder collaboration

English communication

Job description

Are You Ready to Unlock Your Potential?

At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition. Here, you’ll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress. Together, we’re not just shaping brighter smiles, we’re unlocking the potential of people everywhere, including our own.

Introduction

We’re looking for a Head of AI Value Creation to shape how Artificial Intelligence (AI) transforms our commercial operations and customer experiences.

In this role, you’ll identify high-value AI opportunities, turn promising ideas into scalable solutions, and help teams adopt technologies that make a meaningful difference.

Working across Marketing, Sales, Customer Experience, Digital, Data and IT, you’ll connect business priorities with emerging AI capabilities.

Your success will be measured not by the number of AI initiatives launched, but by the tangible value they deliver to our customers, employees and business.

Your Role

You will lead our commercial AI value creation agenda, balancing strategic direction with practical delivery.

Your key responsibilities will include:

• Shape our AI strategy: Define and prioritize a portfolio of AI initiatives based on business value, feasibility and scalability.
• Turn opportunities into solutions: Lead AI initiatives from business case development through implementation, adoption and scale.
• Drive measurable impact: Establish success metrics and demonstrate improvements in commercial performance, customer experience and productivity.
• Scale AI capabilities: Partner with business and technology teams to develop AI solutions that integrate into everyday workflows.
• Enable adoption: Work with stakeholders to address barriers, support change management and help teams confidently use AI technologies.
• Connect teams and expertise: Collaborate across functions, markets and external partners to align priorities and deliver shared outcomes.
• Guide investment decisions: Evaluate emerging technologies, assess opportunities and recommend where to invest, accelerate or redirect resources.
• Promote responsible AI: Ensure initiatives align with relevant data privacy, security, regulatory and governance requirements.

Your Profile

We are looking for someone who combines commercial understanding with practical experience delivering technology-enabled transformation.

What you will bring:

• Experience leading AI, digital transformation or technology-enabled product initiatives from concept through implementation and adoption.
• Understanding of AI and Generative AI, particularly their applications in commercial, marketing or customer-facing environments.
• Ability to translate business challenges into practical technology solutions and measurable outcomes.
• Experience developing business cases, defining KPIs and evaluating business impact.
• Experience collaborating with stakeholders across business and technology functions in complex organizations.
• Effective communication and presentation skills in English.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability