IT Lead, Switzerland & Austria

Biogen; Baar; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

Biogen is seeking an IT Lead in a business-facing role for the CHAT region (Switzerland & Austria) to translate business needs into digital solutions. The role focuses on Generative AI adoption and commercial technology enablement, partnering with affiliates and global IT teams.

The successful candidate will shape demand, guide CRM-enabled initiatives, and drive measurable value through strategic stakeholder engagement and practical technology delivery.

Qualifikationen

• Bachelor's degree or equivalent in a related field.
• 5+ years of experience in IT business partnering, business analysis, or technology consulting.
• Experience with senior business stakeholders and leaders.
• Strong business analysis and demand management capabilities.
• Understanding of commercial processes and supporting technologies.
• Working knowledge of CRM platforms in commercial contexts.
• Experience identifying opportunities for process improvement and technology adoption.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience working across international and cross-functional teams.
• Interest in Generative AI and related use case development.

Aufgaben

• Build trusted relationships with senior business leaders and stakeholders across functions.
• Interface between business teams and IT, communicating priorities and challenges.
• Conduct business analysis for new technology demand and translate requirements into opportunities.
• Identify Generative AI and CRM use cases to improve efficiency and outcomes.
• Advise stakeholders on modern tech capabilities and AI adoption.
• Collaborate with commercial, medical, and affiliate teams to align priorities.
• Facilitate discussions, manage expectations, and handle escalations.
• Share best practices with European peers and scale solutions.
• Support demand intake, prioritization, and governance processes.

Kenntnisse

Stakeholder management

Business analysis

Demand management

Generative AI

CRM knowledge

Process improvement

Communication

Facilitation

Cross-functional collaboration

IT business partnering

Ausbildung

Bachelor's degree in Business/IT/Management or related

Jobbeschreibung

About This Role

As an IT Lead, you will serve as the trusted technology partner for business stakeholders across the CHAT (Switzerland & Austria) region, helping teams unlock greater efficiency, effectiveness, and innovation through modern digital solutions. This is a highly visible, business-facing role that combines strategic stakeholder management, business analysis, and technology consulting, with a strong emphasis on Generative AI adoption and commercial technology enablement. Guided by the hiring manager's vision, the successful candidate will help shape how AI capabilities are translated into meaningful business outcomes while building strong partnerships across affiliates and global IT teams.Working closely with senior leaders, commercial stakeholders, and international IT colleagues, you will assess emerging business needs, structure demand, identify opportunities to improve processes, and champion technology solutions that create measurable value. Success in this role requires curiosity, learning agility, and the ability to navigate ambiguity while influencing stakeholders across multiple functions and geographies.

What You'll Do

• Build trusted relationships with senior business leaders and operational stakeholders across multiple functions
• Serve as the primary interface between business teams and IT, ensuring clear communication of priorities, opportunities, and challenges
• Conduct business analysis for new and emerging technology demand, translating ambiguous requirements into actionable opportunities
• Identify and champion Generative AI and CRM use cases that improve operational efficiency and business outcomes
• Advise stakeholders on modern technology capabilities and guide adoption of AI-enabled solutions
• Partner closely with commercial, medical, and affiliate teams to understand business priorities and recommend technology-driven improvements
• Facilitate stakeholder discussions, manage expectations, and proactively handle escalations
• Collaborate with peers across Europe to share best practices and scale successful solutions across affiliates
• Support demand intake, prioritization, change management activities, and governance processes
• Work with global IT subject matter experts and external partners to ensure successful delivery of business value

Who You Are

You are a commercially minded technology professional who enjoys working at the intersection of business and IT. You are comfortable engaging senior stakeholders, navigating complex situations, and bringing structure to ambiguous challenges. You combine strong business analysis capabilities with curiosity about emerging technologies, particularly Generative AI, and you are energized by identifying practical opportunities to improve how organizations operate. You thrive in collaborative environments, learn quickly, proactively fill knowledge gaps, and build credibility through partnership, problem-solving, and a focus on delivering business impact.

Required Skills

• Bachelor's degree in Business, Information Technology, Management, or a related discipline, or equivalent experience
• 5+ years of experience in IT business partnering, business analysis, technology consulting, or a related role
• Experience working directly with business stakeholders and senior leaders
• Strong business analysis and demand management capabilities
• Understanding of commercial business processes and supporting technologies
• Working knowledge of CRM platforms and their role in commercial organizations
• Experience identifying and evaluating opportunities for process improvement and technology adoption
• Excellent communication, facilitation, and stakeholder management skills
• Experience working across international and cross-functional teams
• Interest in and familiarity with Generative AI technologies and use case development

Preferred Skills

• Experience within the pharmaceutical, biotechnology, life sciences, or healthcare industry
• Exposure to AI-enabled CRM capabilities or digital transformation initiatives
• Experience supporting affiliate organizations within a regional or global operating model
• Knowledge of change management and technology adoption practices

Job Level: Management

Job Level: Management

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds,