Guest Experience Lead - Front Desk & Reservations

City-Hotel Ochsen Zug AG; Schweiz; Remote; CHF 52,000 - 78,000; Full time

Benefits offered by this job

Balanced staff meals

Uniforms provided, including cleaning

50% discount on overnight stays (Staff

Company holidays between Christmas and

Job summary

City-Hotel Ochsen Zug AG is seeking a proactive front desk professional to join our reception team in Switzerland. You will handle check-ins/outs for international guests, advise guests, and coordinate bookings for hotel, restaurant, and bar.

We value German and English fluency (C2), MS Office and a PMS like Sihot, and a service-oriented, friendly personality. We offer flexible hours, staff meals, uniforms, staff discounts, and career growth opportunities.

Qualifications

• Completed training in hotel management or several years of front desk experience.
• Excellent command of German and English (C2).
• Proficient in MS Office and PMS (e.g., Sihot).
• Service-oriented and friendly personality.

Responsibilities

• Performing professional check-ins and check-outs for our international guests
• Providing expert advice and excellent guest care throughout their stay
• Taking and coordinating reservations (hotel, restaurant & bar)
• Managing and maintaining our online booking channels
• Independently handling cash management and daily closings

Skills

Front desk experience

German (C2)

English (C2)

Education

Hotel management training

Front desk experience

Tools

MS Office

Sihot PMS

Job description

City-Hotel Ochsen Zug AG is seeking a proactive front desk professional to join our reception team in Switzerland. You will handle check-ins/outs for international guests, advise guests, and coordinate bookings for hotel, restaurant, and bar.

We value German and English fluency (C2), MS Office and a PMS like Sihot, and a service-oriented, friendly personality. We offer flexible hours, staff meals, uniforms, staff discounts, and career growth opportunities.