Guest Experience Journey Intern

MSC Cruises; Genf; On-site; CHF 19,000 - 23,000; Full time

Job summary

MSC Cruises is seeking a motivated intern to support design, understanding, and continuous improvement of the end-to-end Customer Journey. You will map journeys, document standards, and translate guest feedback into actionable recommendations across pre-cruise, embarkation, onboard, and post-cruise touchpoints.

You will collaborate with the Customer Journey department and cross-functional teams to identify opportunities, maintain trackers, and contribute to benchmarking activities and guest

Qualifications

• Degree or currently enrolled in a relevant field.
• Strong customer-centric and analytical mindset.
• Ability to organize information and translate feedback into insights.
• Excellent project coordination and stakeholder collaboration.
• Fluent in English; other languages beneficial.
• Interest in hospitality and luxury travel.

Responsibilities

• Collaborate with stakeholders to ensure consistency across the guest journey.
• Maintain action trackers and monitor progress of improvement initiatives.
• Prepare presentations, summaries, and documentation for Customer Journey initiatives.
• Analyze guest feedback and conduct benchmarking against competitors.
• Support end-to-end mapping of guest journeys across travel touchpoints.

Skills

Customer-centric

Analytical mindset

Attention to detail

Problem solving

Project coordination

Collaboration

PowerPoint

Excel

English fluency

Education

Degree in Business/Hospitality/Analytics

Tools

PowerPoint

Excel

Job description

MSC Cruises is seeking a motivated intern to support design, understanding, and continuous improvement of the end-to-end Customer Journey. You will map journeys, document standards, and translate guest feedback into actionable recommendations across pre-cruise, embarkation, onboard, and post-cruise touchpoints.

You will collaborate with the Customer Journey department and cross-functional teams to identify opportunities, maintain trackers, and contribute to benchmarking activities and guest