Guest Experience & Front Desk Host (Corporate)

JLL; Basel; On-site; CHF 50,000 - 70,000; Full time

Job summary

JLL in Basel seeks a Corporate Receptionist to be the face of our workplace, delivering front-of-house and meeting & event services for clients, visitors and colleagues. You will manage sign-in, hosting, room setup, and coordination with security and facilities teams in a fast-paced corporate setting.

The role requires strong customer service, high attention to detail, and excellent written and spoken English; German is your mother tongue with additional French knowledge beneficial.

Qualifications

• Experience in reception, concierge, or a related customer-facing role
• Previous experience in a high-profile corporate environment
• Outstanding interpersonal and communication skills – written and verbal – in both English

Responsibilities

• Welcome and direct visitors, candidates, and new hires, managing front-of-house services including sign-in, badging, luggage assistance, lost and found, and delivery coordination
• Handle incoming calls, emails, and queries through front-of-house channels, personalising interactions based on onsite events and visitor needs
• Maintain the highest standards of presentation across reception and meeting areas, including physical setup of meeting and event spaces in line with team guidelines
• Monitor meeting room environments — furniture, signage, AV equipment, temperature, and consumables — ensuring everything is always guest-ready
• Manage room booking systems across Outlook, conference room finder, and SharePoint, keeping displays and calendars up to date
• Liaise with security and janitorial teams to coordinate meetings and events seamlessly
• Support the wider facilities team with trouble tickets, mail and courier services, site inspections, space audits, and general administrative tasks

Skills

Customer service

Reception experience

English fluency

MS Office

Tools

SharePoint

Outlook

PowerPoint

Copilot

Job description

JLL in Basel seeks a Corporate Receptionist to be the face of our workplace, delivering front-of-house and meeting & event services for clients, visitors and colleagues. You will manage sign-in, hosting, room setup, and coordination with security and facilities teams in a fast-paced corporate setting.

The role requires strong customer service, high attention to detail, and excellent written and spoken English; German is your mother tongue with additional French knowledge beneficial.