Receptionist (m/f/d)

JLL; Basel; On-site; CHF 50,000 - 70,000; Full time

Job summary

JLL in Basel seeks a Corporate Receptionist to be the face of our workplace, delivering front-of-house and meeting & event services for clients, visitors and colleagues. You will manage sign-in, hosting, room setup, and coordination with security and facilities teams in a fast-paced corporate setting.

The role requires strong customer service, high attention to detail, and excellent written and spoken English; German is your mother tongue with additional French knowledge beneficial.

Qualifications

• Experience in reception, concierge, or a related customer-facing role
• Previous experience in a high-profile corporate environment
• Outstanding interpersonal and communication skills – written and verbal – in both English

Responsibilities

• Welcome and direct visitors, candidates, and new hires, managing front-of-house services including sign-in, badging, luggage assistance, lost and found, and delivery coordination
• Handle incoming calls, emails, and queries through front-of-house channels, personalising interactions based on onsite events and visitor needs
• Maintain the highest standards of presentation across reception and meeting areas, including physical setup of meeting and event spaces in line with team guidelines
• Monitor meeting room environments — furniture, signage, AV equipment, temperature, and consumables — ensuring everything is always guest-ready
• Manage room booking systems across Outlook, conference room finder, and SharePoint, keeping displays and calendars up to date
• Liaise with security and janitorial teams to coordinate meetings and events seamlessly
• Support the wider facilities team with trouble tickets, mail and courier services, site inspections, space audits, and general administrative tasks

Skills

Customer service

Reception experience

English fluency

MS Office

Tools

SharePoint

Outlook

PowerPoint

Copilot

Job description

What this job involves:

As a Corporate Receptionist at JLL, you'll be the face of our workplace – creating exceptional first impressions and delivering outstanding front‑of‑house and meeting & event services for clients, visitors and colleagues alike. This is a role for someone who is genuinely customer‑obsessed, detail‑driven, and thrives in a fast‑paced, high‑profile corporate environment. From welcoming visitors to managing meeting spaces and supporting the wider facilities team, you'll play a key role in shaping the everyday workplace experience and representing JLL's culture of excellence at every touchpoint.

What your day‑to‑day will look like:

• Welcome and direct visitors, candidates, and new hires, managing front‑of‑house services including sign‑in, badging, luggage assistance, lost and found, and delivery coordination
• Handle incoming calls, emails, and queries through front‑of‑house channels, personalising interactions based on onsite events and visitor needs
• Maintain the highest standards of presentation across reception and meeting areas, including physical setup of meeting and event spaces in line with team guidelines
• Monitor meeting room environments — furniture, signage, AV equipment, temperature, and consumables — ensuring everything is always guest‑ready
• Manage room booking systems across Outlook, conference room finder, and SharePoint, keeping displays and calendars up to date
• Liaise with security and janitorial teams to coordinate meetings and events seamlessly
• Support the wider facilities team with trouble tickets, mail and courier services, site inspections, space audits, and general administrative tasks

Required Qualifications:

• Experience in reception, concierge, or a related customer‑facing role
• Previous experience in a high‑profile corporate environment
• Outstanding interpersonal and communication skills – written and verbal – in both English
• German mother tongue; excellent English skills (spoken and written); elementary French
• Strong PC literacy with confidence using technology systems to manage daily activities
• Excellent customer service skills, with the ability to engage professionally at all organisational levels
• High attention to detail and ability to maintain composure and professionalism at all times
• Strong proficiency in MS Office (PowerPoint) and Copilot; adaptable; comfortable working in a cross‑functional environment

Preferred Qualifications:

• Background in catering, hospitality, or workplace services
• Experience with meeting and event coordination in corporate settings
• Familiarity with SharePoint, Outlook calendar management, and conference room booking platforms
• Knowledge of security procedures and emergency/evacuation protocols
• Experience supporting space audits or workplace optimisation initiatives
• Awareness of local area services (transport, restaurants, hotels) to assist visitors as needed
• A background in business/commerce is an advantage