Guest Experience Concierge

Royal Caribbean Group; Zürich; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Royal Caribbean Group is seeking a Guest Services Officer in Zürich, Switzerland. The role emphasizes friendly, passionate, and committed guest service, actively listening to resolve issues and ensuring guest satisfaction.

The ideal candidate will demonstrate hospitality, strong communication, and organizational skills with the ability to make effective decisions in a fast-paced environment. Minimum requirements include at least one year of customer contact experience in hospitality, cash

Qualifikationen

• At least 1 year in a customer contact role in hospitality or related industry.
• At least 1 year cash handling; familiarity with USD currency and exchange rates.
• Proven customer service skills; ability to listen actively and resolve guest issues.
• Ability to communicate with guests and shipboard staff; negotiate resolutions.
• Proficient with basic office equipment.
• High school diploma or equivalent preferred.

Kenntnisse

Customer service

Communication

Hospitality

Problem solving

Ausbildung

High school diploma

Jobbeschreibung

Royal Caribbean Group is seeking a Guest Services Officer in Zürich, Switzerland. The role emphasizes friendly, passionate, and committed guest service, actively listening to resolve issues and ensuring guest satisfaction.

The ideal candidate will demonstrate hospitality, strong communication, and organizational skills with the ability to make effective decisions in a fast-paced environment. Minimum requirements include at least one year of customer contact experience in hospitality, cash