Concierge (M/F/D)

Mandarin Oriental Hotel Group Limited; Zürich; On-site; CHF 60,000 - 95,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Swiss Deluxe Rates

Job summary

Mandarin Oriental Savoy, Zurich, part of the Mandarin Oriental Hotel Group, seeks an exceptional Concierge for our Front of House team. You will deliver personalized services, anticipate guest needs and coordinate with various hotel departments to ensure flawless experiences.

The role requires substantial experience in upscale hotels, superb English and German communication, strong planning skills, integrity, and a proactive, guest‑centric attitude.

Qualifications

• Substantial experience in upscale hotels.
• Quality driven with a passion for excellence.
• Excellent forward planning and decision-making skills.
• Organizational skills, high level of integrity and professionalism.
• Able to handle multiple tasks simultaneously with initiative.
• Excellent communication skills in German and English.

Responsibilities

• Deliver personalized and exceptional Concierge services to guests.
• Assure efficient handling of guest requests and arrangements.
• Coordinate with Front of House and other departments to ensure quality standards.
• Maintain a high level of guest satisfaction through proactive service.
• Monitor guest arrivals, departures and stayovers with tailored attention.

Skills

Upscale hotel experience

Excellent communication

Forward planning

Decision making

Integrity and professionalism

Multitasking and initiative

Job description

Mandarin Oriental Savoy, Zurich is looking for a Concierge to join our Front of House Team!

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Front of House Department in Zurich, the Concierge is responsible for delivering personalized and exceptional Concierge services to our guests, ensuring that all guest requests and arrangements are handled efficiently and in accordance with the hotel’s objectives, performance and quality standards. The Concierge reports to the Assistant Head Concierge and the Front of House Manager.

As Concierge,you will beresponsibleforthe following duties:

• Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
• Maintain a constantly updated database with extensive information about city highlights
• Offering professional and personalized recommendations with thorough research to our guests
• Complying with the Legendary Quality Service Standards
• Monitoring arrivals, departures and stayovers to handle guest requests and complaints with specific, personalized attention to our guests
• Handling and follow up comments, enquiries and guest complaints from internal and external customers, ensuring that they are dealt with until full guest satisfaction is reached
• Encouraging efficient and effective inter-departmental communication to promote a climate of teamwork and motivation

As Concierge, weexpectfrom you:

• Substantial experience in upscale hotels
• Quality driven with a passion for excellence
• Excellent forward planning and decision-making skills
• Organizational skills, high level of integrity and professionalism, reliable, courteous and with a good presentation
• Able to handle multiple tasks simultaneously, be enthusiastic and have initiative
• Excellent communication skills both written and verbal inGerman and English

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

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