Global Visual Merchandising Lead – Luxury Retail Experience

Universal Genève SA; Meyrin; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Home office (depending on position)

Referral program

Culture of feedback

Job summary

Universal Genève SA in Switzerland is seeking a Visual Merchandising Manager to shape the brand’s retail experience across boutiques, partners, shop‑in‑shops and events worldwide. You will partner with Creative, Marketing and Retail teams to translate heritage and product launches into refined physical displays.

With 5+ years in visual merchandising or related creative fields, you will lead concepts, window displays, and activation materials, manage projects end‑to‑end, and mentor teams while

Qualifications

• 5+ years of experience in visual merchandising, retail design, interior design, architecture, or related creative fields.
• Project management experience in luxury, watchmaking, jewelry, fashion, or premium retail environments.
• Education in visual merchandising, interior design, retail design, architecture, or related discipline.
• Advanced proficiency in Adobe Creative Suite: Photoshop, Illustrator, InDesign.
• Strong MS Office skills, especially PowerPoint and Excel.
• 3D software experience (SketchUp, Rhino) is an asset.
• Experience with SAP or ERP systems is a plus.
• Fluency in English; additional languages such as French, Italian, or German are assets.

Responsibilities

• Serve as trusted partner to Creative Team, transforming brand concepts into refined visual merchandising executions.
• Design and develop inspiring window displays, retail animations, and concepts aligned with Universal Genève’s identity.
• Create elegant and commercially impactful retail experiences that enhance customer engagement.
• Develop visual merchandising concepts and activation materials for product launches, exhibitions, events, and pop-ups.
• Collaborate with Retail, Marketing, and Commercial teams to ensure a seamless customer journey at every sale point.
• Support storytelling initiatives that showcase the Maison’s heritage and product collections.
• Cultivate relationships with premium suppliers, production partners, craftsmen, and external agencies.
• Oversee development of materials, samples, prototypes, and final productions with high quality standards.
• Coordinate internal ordering, production schedules, logistics, and installations for timely delivery of assets.
• Partner with markets and retail partners worldwide to ensure consistent execution and impeccable results.
• Support on-site installations and local market activations when required.
• Create presentations and visual materials that enhance department visibility.
• Develop visual merchandising guidelines and implementation documents for global consistency.
• Deliver training sessions for retail teams, wholesale partners, and brand ambassadors.
• Promote best practices across regions and channels.
• Monitor performance of activations with Retail teams to optimize customer engagement.
• Oversee visual merchandising administrative activities including budget, PO creation, and invoicing.
• Manage multiple projects with organization and attention to detail.
• Bring creativity, innovation, and aesthetics to elevate Universal Genève visuals.

Skills

Visual merchandising

Project management

Communication

Organizational skills

Team collaboration

Education

Visual merchandising or related design education

Tools

Adobe Photoshop

Illustrator

InDesign

SketchUp

Rhino

SAP/ERP

PowerPoint

Excel

Job description

Universal Genève SA in Switzerland is seeking a Visual Merchandising Manager to shape the brand’s retail experience across boutiques, partners, shop‑in‑shops and events worldwide. You will partner with Creative, Marketing and Retail teams to translate heritage and product launches into refined physical displays.

With 5+ years in visual merchandising or related creative fields, you will lead concepts, window displays, and activation materials, manage projects end‑to‑end, and mentor teams while