Visual Merchandising Manager (f/m/x)

Universal Genève SA; Meyrin; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Home office (depending on position)

Referral program

Culture of feedback

Job summary

Universal Genève SA in Switzerland is seeking a Visual Merchandising Manager to shape the brand’s retail experience across boutiques, partners, shop‑in‑shops and events worldwide. You will partner with Creative, Marketing and Retail teams to translate heritage and product launches into refined physical displays.

With 5+ years in visual merchandising or related creative fields, you will lead concepts, window displays, and activation materials, manage projects end‑to‑end, and mentor teams while

Qualifications

• 5+ years of experience in visual merchandising, retail design, interior design, architecture, or related creative fields.
• Project management experience in luxury, watchmaking, jewelry, fashion, or premium retail environments.
• Education in visual merchandising, interior design, retail design, architecture, or related discipline.
• Advanced proficiency in Adobe Creative Suite: Photoshop, Illustrator, InDesign.
• Strong MS Office skills, especially PowerPoint and Excel.
• 3D software experience (SketchUp, Rhino) is an asset.
• Experience with SAP or ERP systems is a plus.
• Fluency in English; additional languages such as French, Italian, or German are assets.

Responsibilities

• Serve as trusted partner to Creative Team, transforming brand concepts into refined visual merchandising executions.
• Design and develop inspiring window displays, retail animations, and concepts aligned with Universal Genève’s identity.
• Create elegant and commercially impactful retail experiences that enhance customer engagement.
• Develop visual merchandising concepts and activation materials for product launches, exhibitions, events, and pop-ups.
• Collaborate with Retail, Marketing, and Commercial teams to ensure a seamless customer journey at every sale point.
• Support storytelling initiatives that showcase the Maison’s heritage and product collections.
• Cultivate relationships with premium suppliers, production partners, craftsmen, and external agencies.
• Oversee development of materials, samples, prototypes, and final productions with high quality standards.
• Coordinate internal ordering, production schedules, logistics, and installations for timely delivery of assets.
• Partner with markets and retail partners worldwide to ensure consistent execution and impeccable results.
• Support on-site installations and local market activations when required.
• Create presentations and visual materials that enhance department visibility.
• Develop visual merchandising guidelines and implementation documents for global consistency.
• Deliver training sessions for retail teams, wholesale partners, and brand ambassadors.
• Promote best practices across regions and channels.
• Monitor performance of activations with Retail teams to optimize customer engagement.
• Oversee visual merchandising administrative activities including budget, PO creation, and invoicing.
• Manage multiple projects with organization and attention to detail.
• Bring creativity, innovation, and aesthetics to elevate Universal Genève visuals.

Skills

Visual merchandising

Project management

Communication

Organizational skills

Team collaboration

Education

Visual merchandising or related design education

Tools

Adobe Photoshop

Illustrator

InDesign

SketchUp

Rhino

SAP/ERP

PowerPoint

Excel

Job description

Founded in 1894, Universal Genève has always linked art, architecture, and watchmaking prestige. Today, we are entering a new era. Reinterpreted from a contemporary perspective, the Maison's legendary icons reveal a refined balance between functional beauty, design precision, and mechanical mastery.

As Visual Merchandising Manager, you will play a key role in shaping the retail experience and visual identity of Universal Genève across boutiques, retail partners, shop-in-shops, and special events worldwide. You will act as a trusted partner to the Creative, Marketing, and Retail teams, transforming brand stories and product launches into refined physical experiences that reflect the Maison’s heritage, craftsmanship, and contemporary vision

.You will contribute to delivering exceptional customer experiences while ensuring consistent brand expression and execution across all markets.

Your Craft:

• You will serve as a trusted partner to the Creative Team, transforming brand concepts and storytelling into refined, high-quality visual merchandising executions.
• You will design and develop inspiring window displays, retail animations, and visual concepts aligned with the identity, heritage, and values of Universal Genève.
• You will create original, elegant, and commercially impactful retail experiences that enhance customer engagement and elevate the in-store experience.
• You will develop visual merchandising concepts and activation materials for product launches, special editions, exhibitions, events, and pop-up experiences.
• You will collaborate closely with Retail, Marketing, and Commercial teams to create a seamless and elevated customer journey at every point of sale.
• You will support storytelling initiatives that showcase the Maison’s heritage, watchmaking expertise, and product collections.
• You will cultivate strong relationships with premium suppliers, production partners, craftsmen, and external agencies.
• You will oversee the development of materials, samples, prototypes, and final productions while ensuring the highest standards of quality.
• You will coordinate internal ordering processes, production schedules, logistics, and installations to ensure flawless and timely delivery of all visual merchandising assets.
• You will partner with markets and retail partners worldwide, providing expert guidance and customized solutions to guarantee consistent implementation and impeccable execution.
• You will support on-site installations and local market activations when required.
• You will create sophisticated presentations, communication tools, and visual materials that enhance the visibility and impact of the department.
• You will develop comprehensive visual merchandising guidelines, manuals, and implementation documents to ensure consistent brand expression globally.
• You will create and deliver engaging visual merchandising training sessions for retail teams, wholesale partners, and brand ambassadors, both online and onsite.
• You will promote and uphold visual merchandising best practices across all regions and channels.
• You will monitor and analyze the performance of visual merchandising activations in collaboration with Retail teams to continuously improve customer engagement and retail performance.
• You will oversee visual merchandising administrative activities, including budget monitoring, purchase order creation, invoice follow-up, and coordination with logistics, warehouse, procurement, and finance teams.
• You will manage multiple projects simultaneously while ensuring excellent organization, quality, and attention to detail.
• You will bring creativity, innovation, and a strong sense of aesthetics to continuously elevate the visual expression of Universal Genève.

What Will Make You Successful:

• You have a minimum of 5 years of experience in visual merchandising, retail design, interior design, architecture, or related creative fields.
• You have proven project management experience, ideally within luxury, watchmaking, jewelry, fashion, or premium retail environments.
• You have education in visual merchandising, interior design, retail design, architecture, or a related discipline.
• You have advanced proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
• You have strong project management skills and excellent knowledge of Microsoft Office applications, particularly PowerPoint andExcel.
• You have experience with 3D software such as SketchUp, Rhino, or similar visualization tools, which would be considered an advantage.
• You have experience working with SAP or other ERP systems, which would be aplus.
• You are fluent in English, and additional languages such as French, Italian, or German would be considered an asset.
• You have a passion for luxury, fine watchmaking, design, and the heritage of Universal Genève.
• You have a strong understanding of aesthetics, materials, design principles, and retail environments.
• You are highly organized and capable of managing multiple projects and priorities simultaneously.
• You are detail-oriented and committed to delivering the highest standards of quality.
• You are proactive, hands-on, and solution-oriented.
• You are a highly motivated team player with a collaborative mindset.
• You are agile, adaptable, and open-minded in an international environment.
• You are an excellent communicator who builds strong relationships with internal and external stakeholders.
• You are performance-driven and customer-focused.
• You are ethical, inclusive, and respectful in your approach to teamwork and collaboration.
• You are passionate about creating exceptional brand experiences and continuously elevating retail excellence.

We encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued. We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:

• Home office (depending on position requirements)
• Referral program
• Culture of feedback