Specialist Foreign Trade & Process Excellence

Geistlich Group; Luzern; Hybrid; CHF 110,000 - 180,000; Full time

Benefits offered by this job

Diverse role

International projects

Digital transformation

Collaborative team

Job summary

Geistlich Group in Luzern, Switzerland, is seeking a proactive process-driven professional to optimize international order management and foreign trade operations while advancing digital transformation. You will coordinate shipments, ensure customs compliance, and partner with Sales, Logistics and IT to implement SAP S/4HANA driven improvements.

We value analytical minds, cross-functional collaboration, and a hands-on, ownership-focused approach.

Qualifications

• Higher education in Business Administration, Supply Chain Management, Business Information Systems or a comparable field.
• Several years of experience in Process Management, Operational Excellence, Supply Chain or Customer Service Operations.
• Strong SAP knowledge, ideally SAP S/4HANA.
• Experience in project management and cross-functional collaboration.
• Strong analytical skills and a structured, solution-oriented mindset.
• High level of ownership, reliability and initiative.
• Very good command of English.
• Knowledge of Lean Management, Continuous Improvement and international trade is an advantage.

Responsibilities

• Manage international customer orders from order entry to delivery and invoicing.
• Act as a key contact for international customers, distributors and internal stakeholders.
• Coordinate international shipments, transport bookings and trade documentation, ensuring customs compliance.
• Monitor order execution and resolve operational issues in collaboration with Sales, Logistics and Warehouse.
• Support daily Partner Services operations and ensure business continuity.
• Analyze, standardize and continuously improve Partner Services and foreign trade processes.
• Lead cross-functional improvement and transformation projects from concept to implementation.
• Drive the optimization and digitalization of SAP S/4HANA processes and automation initiatives.
• Develop KPIs, dashboards and process documentation to improve transparency and performance.
• Partner with the Head of Partner Services and relevant departments to translate business needs into sustainable solutions.

Skills

SAP knowledge

Project management

Cross-functional collaboration

Analytical skills

Ownership mindset

English proficiency

Education

Higher education in Business Administration / SCM / BIS

Tools

SAP S/4HANA

Job description

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By tradition, we are committed to a pioneering spirit that puts employees at the center. They are committed to what drives Geistlich to excellence: a passion for regeneration. This results in innovative medical products that restore bone, cartilage as well as soft tissue. Our motivated team is looking forward to you and working together in a modern, dynamic working environment with an international flair.

Interesting challenges await us on the way to realizing our vision. For this, we are looking for you as

Geistlich – Shaping the future together

Are you passionate about improving international processes, driving projects and advancing digital solutions? Do you enjoy cross-functional collaboration and turning business needs into sustainable improvements? Then we look forward to meeting you!

Your Responsibilities

Order Management & Foreign Trade Operations

• Manage international customer orders from order entry to delivery and invoicing.
• Act as a key contact for international customers, distributors and internal stakeholders.
• Coordinate international shipments, transport bookings and trade documentation, ensuring customs compliance.
• Monitor order execution and resolve operational issues in collaboration with Sales, Logistics and Warehouse.
• Support daily Partner Services operations and ensure business continuity.

Process Excellence & Digital Transformation

• Analyze, standardize and continuously improve Partner Services and foreign trade processes.
• Lead cross-functional improvement and transformation projects from concept to implementation.
• Drive the optimization and digitalization of SAP S/4HANA processes and automation initiatives.
• Develop KPIs, dashboards and process documentation to improve transparency and performance.
• Partner with the Head of Partner Services and relevant departments to translate business needs into sustainable solutions.

Your Profile

• Higher education in Business Administration, Supply Chain Management, Business Information Systems or a comparable field.
• Several years of experience in Process Management, Operational Excellence, Supply Chain or Customer Service Operations.
• Strong SAP knowledge, ideally SAP S/4HANA.
• Experience in project management and cross-functional collaboration.
• Strong analytical skills and a structured, solution-oriented mindset.
• High level of ownership, reliability and initiative.
• Very good command of English.
• Knowledge of Lean Management, Continuous Improvement and international trade is an advantage.

What We Offer

• A diverse role with opportunities to shape and improve processes.
• Exciting international projects across business functions.
• The opportunity to drive digitalization, automation and process excellence.
• An international working environment and a collaborative team.