Global Service Transformation Lead

Komax Group; Dierikon; Vor Ort; CHF 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

English language courses

Learning platforms access

Lunch discounts at partner restaurants

Zusammenfassung

Komax AG is seeking a Global Service Excellence Manager to define and harmonize service processes across the globe. The role collaborates with Service, Sales, Operations and IT to translate strategic objectives into actionable implementation roadmaps and drives adoption of standardized workflows.

The position requires leading cross-functional projects, experience in service operations, and strong process optimization capabilities, with travel to international locations expected.

Qualifikationen

• Proven experience leading cross-functional projects and managing stakeholders across functions, levels and regions.
• Strong track record in process harmonization and business transformation.
• Experience in after-sales, field service, service operations or similar environments.
• Knowledge of CRM/ERP systems to enable streamlined processes.
• English fluency; German a plus and willingness to travel.

Aufgaben

• Define, harmonize, and continuously improve global service processes across the lifecycle.
• Drive collaboration and alignment across Service, Sales, Operations, IT and other functions.
• Translate objectives into process designs, work instructions and implementation roadmaps.
• Ensure processes are enabled by CRM/ERP and digital platforms with optimization opportunities.
• Lead global service transformation initiatives from concept to implementation with stakeholder management.
• Drive rollout, change management, training concepts and communication for adoption of standardized processes.

Kenntnisse

Cross-functional leadership

Process harmonization

Project management

CRM/ERP knowledge

English fluent

Tools

CRM

ERP

Jobbeschreibung

Komax AG is seeking a Global Service Excellence Manager to define and harmonize service processes across the globe. The role collaborates with Service, Sales, Operations and IT to translate strategic objectives into actionable implementation roadmaps and drives adoption of standardized workflows.

The position requires leading cross-functional projects, experience in service operations, and strong process optimization capabilities, with travel to international locations expected.