Global Service Excellence Leader

Komax; Dierikon; Vor Ort; CHF 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Free internal English courses

Lunch discount at partner restaurant

Modern break rooms

Flexible working time models

Zusammenfassung

Komax AG, based in Dierikon, Switzerland, seeks a senior professional to define and harmonize global service processes across the lifecycle. You will drive collaboration among Service, Sales, Operations, and IT, translating strategic objectives into actionable roadmaps and ensuring CRM/ERP platforms enable optimized workflows.

With 5+ years in after-sales or service operations, you will lead transformation initiatives, manage stakeholders and risks, and champion rollout and training to secure

Qualifikationen

• 5+ years of experience in after-sales, field service, service operations, or similar.
• Strong process and project management knowledge.
• Knowledge of CRM/ERP and digital platforms.
• PMP or Lean Six Sigma certification is an advantage.
• Fluent in English; German language skills and international experience are an advantage; willingness to travel.

Aufgaben

• Define, harmonize, and continuously improve global service processes across the service lifecycle.
• Drive collaboration across Service, Sales, Operations, IT, and other functions.
• Translate strategic objectives into process designs and implementation roadmaps.
• Ensure business processes are enabled by CRM, ERP, and digital platforms.
• Lead global service process improvement initiatives from concept to implementation, managing stakeholders and risk.
• Drive rollout, change management, and training to ensure adoption of standardized processes.

Kenntnisse

Stakeholder management

Cross-functional leadership

Process harmonization

Continuous improvement

Communication skills

Analytical approach

Willingness to travel

Tools

CRM

ERP

Jobbeschreibung

Komax AG, based in Dierikon, Switzerland, seeks a senior professional to define and harmonize global service processes across the lifecycle. You will drive collaboration among Service, Sales, Operations, and IT, translating strategic objectives into actionable roadmaps and ensuring CRM/ERP platforms enable optimized workflows.

With 5+ years in after-sales or service operations, you will lead transformation initiatives, manage stakeholders and risks, and champion rollout and training to secure