Global Service Excellence Manager (w/m/d)

Komax; Dierikon; Vor Ort; CHF 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Free internal English courses

Lunch discount at partner restaurant

Modern break rooms

Flexible working time models

Zusammenfassung

Komax AG, based in Dierikon, Switzerland, seeks a senior professional to define and harmonize global service processes across the lifecycle. You will drive collaboration among Service, Sales, Operations, and IT, translating strategic objectives into actionable roadmaps and ensuring CRM/ERP platforms enable optimized workflows.

With 5+ years in after-sales or service operations, you will lead transformation initiatives, manage stakeholders and risks, and champion rollout and training to secure

Qualifikationen

• 5+ years of experience in after-sales, field service, service operations, or similar.
• Strong process and project management knowledge.
• Knowledge of CRM/ERP and digital platforms.
• PMP or Lean Six Sigma certification is an advantage.
• Fluent in English; German language skills and international experience are an advantage; willingness to travel.

Aufgaben

• Define, harmonize, and continuously improve global service processes across the service lifecycle.
• Drive collaboration across Service, Sales, Operations, IT, and other functions.
• Translate strategic objectives into process designs and implementation roadmaps.
• Ensure business processes are enabled by CRM, ERP, and digital platforms.
• Lead global service process improvement initiatives from concept to implementation, managing stakeholders and risk.
• Drive rollout, change management, and training to ensure adoption of standardized processes.

Kenntnisse

Stakeholder management

Cross-functional leadership

Process harmonization

Continuous improvement

Communication skills

Analytical approach

Willingness to travel

Tools

CRM

ERP

Jobbeschreibung

• Define, harmonize, and continuously improve global service processes throughout the entire service lifecycle.
• Drive collaboration, alignment and decision-making across Service, Sales, Operations, IT, and other key business functions.
• Translate strategic objectives and business requirements into process designs, work instructions, and actionable implementation roadmaps
• Ensure business processes are effectively enabled by CRM, ERP, and other digital platforms while identifying further optimization opportunities.
• Lead global service process improvement and transformation initiatives from concept through successful implementation, managing stakeholders, risks, and business outcomes.
• Drive rollout- and change management, training concepts, and communication measures to ensure stakeholder commitment and sustainable adoption of standardized processes.

Your profile:

• Proven experience leading cross-functional projects and managing stakeholders across different functions, seniority levels, and regions.
• Strong track record in process harmonization, operational excellence, business transformation, or service optimization, ideally in a global organization.
• 5+ years of experience in after-sales, field service, service operations, or comparable environment.
• Strong understanding of process and project management, continuous improvement methodologies, and digital business systems such as CRM and ERP.
• Additional qualifications such as PMP (Project Management Professional), Lean Six Sigma certification, or comparable certifications are an advantage.
• Excellent communication, facilitation, and relationship-building skills, combined with a structured, analytical and execution-oriented approach.
• Fluent in English; German language skills and international experience are an advantage. Willingness to travel internationally.

Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment. Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events. Komax AG offers its employees flexible working time models. Komax AG is committed to the further training of its employees and offers, for example, free internal English courses or access to selected attractive learning platforms. At the Dierikon site, there are also modern break rooms and the option of discounted lunch in a neighboring partner restaurant.