Global Retail Learning Manager (W/M/X)

Hublot; Nyon; On-site; CHF 90,000 - 130,000; Full time

Job summary

Hublot seeks a Global Retail Learning Manager to develop and implement comprehensive training programs across boutique and multibrand stores. Based mainly in Nyon, you will design training strategies, coordinate global coverage, and ensure content stays current and impactful.

You will drive learning initiatives, manage annual calendars, lead engaging sessions, and track KPI-driven results while collaborating with HQ, markets, and HR to ensure consistency and a culture of continuous improvement.

Qualifications

• 5+ years as a training manager or in a similar role, with proven experience in designing and implementing training programs.
• International exposure and strong understanding of cultural differences.
• Knowledge of instructional design and e-learning tools.
• Fluency in English required, multilingual skills are a strong plus.

Responsibilities

• Define the Training Strategy: identify training needs, design and deliver programs (brand knowledge, sales, watchmaking) using phygital methods.
• Lead and Execute the Training Strategy: develop annual training calendar, coordinate global coverage, lead boutique and multibrand sessions.
• Track Training Programs Performance: monitor needs, evaluate effectiveness via surveys, report KPIs.
• Align and Embark Stakeholders on the Training Vision: support regional Training Community, consolidate market plans, ensure consistency.
• Foster a Culture of Continuous Improvement: stay informed on industry trends and proactively propose optimization ideas.

Skills

Training management

Instructional design

E-learning tools

Project management

Stakeholder management

Leadership

English fluency

Tools

LMS platforms

Job description

Our Maison is one of a kind in the world of Luxury Watchmaking. Our trademark? Breaking conventions through creativity. The Art of Fusion - reinvented, cultivated, and perfected - flows through everything we do. We challenge every code: materials, alloys, complications, tradition, and innovation alike.

True to our convictions, our partnerships are just as diverse. Sporting legends, artists, and musicians proudly stand with us, while the world’s greatest football tournaments beat to the rhythm of our chronographs.

As for you, you're driven by passion and powered by bold ideas. This playground of time invites you to awaken the H inventor within, to explore, to think Big, and to propel your talent and ideas to new heights - until you create the Bang.

Now it's your turn to make an impact, to surprise yourself, to surprise us, and to go where no one expects.

Surprise the world to come.

We are seeking a new talent:

Global Retail Learning Manager (W/M/X)

You will be:

• Location: Based primarily in Nyon, Switzerland
• Travel: 40-50% of the time
• Reporting to: Head of Retail Excellence

As a Training Manager, you will be responsible for developing training strategies and implementing programs to meet our Boutique and multibrand stores employees’ learning needs. You will play a pivotal role in developing our employees’ skills and building a culture of continuous learning and improvement with an aim to offer a memorable experience to our clients across our network.

Your responsibilities

Define the Training Strategy

• Identify training needs through assessments, performance evaluations, and feedback.
• Design and deliver training programs (brand knowledge, sales, watchmaking, etc.) using phygital methods (classroom, e-learning, workshops).
• Align training strategy with organizational objectives and industry standards.

Lead and Execute the Training Strategy

• Develop and manage the annual training calendar, coordinating with department managers for global coverage.
• Lead engaging training sessions for Boutiques and multibrand stores.
• Oversee the creation of training materials and ensure content is up-to-date.

Track Training Programs Performance

• Monitor training needs and adjust according to business priorities.
• Evaluate training effectiveness via surveys and feedback, making necessary improvements.
• Track and report on KPIs to measure training impact and ROI.

Align and Embark Stakeholders on the Training Vision

• Support and coach the regional Training Community.
• Consolidate markets Training Plans and ensure strong follow-up and business impact.
• Work with Local Retail and Boutique Managers to identify training needs.
• Collaborate with HQ, Markets, and HR to ensure consistency in training practices.

Foster a Culture of Continuous Improvement

• Stay informed on industry trends and emerging technologies.
• Proactively propose ideas to optimize training programs.

Your Profile

• 5+ years as a training manager or in a similar role, with proven experience in designing and implementing training programs. Boutique experience is a plus.
• International exposure and strong understanding of cultural differences.
• Skilled in project management, communication, and relationship-building with stakeholders.
• Strong leadership abilities with experience motivating teams.
• Knowledge of instructional design and e-learning tools.
• Fluency in English required, multilingual skills are a strong plus.
• Proactive, organized, result-driven, with a passion for luxury and talent development.
• Detail-oriented, flexible, and adaptable to change.

Diversity & Inclusion

At Hublot, we believe that diversity and inclusion are essential to creating a workplace where everyone feels valued, respected, and empowered to be themselves. We celebrate our differences, embrace equal opportunities, and believe that our diversity makes us stronger together.