Manufacture Experience & Hospitality Manager (W/M)

Hublot; Nyon; Sur place; CHF 120 000 - 170 000; Plein temps

Résumé du poste

Hublot is seeking an experienced Hospitality Manager to elevate guest experiences at our Nyon Manufacture. You will oversee VIP visits, tours, and exclusive events, ensuring bespoke, seamless immersion into the Hublot universe.

As a guardian of the brand, you will translate watchmaking heritage into engaging guest journeys, train hosting teams, and coordinate with internal and external partners to uphold global hospitality standards across markets.

Qualifications

• Minimum 5 years of experience in luxury hospitality, VIP guest relations, or high-end event management.
• Deep mastery of luxury service standards and guest journey management.
• Ability to translate brand heritage and craftsmanship into engaging storytelling.
• Experience designing and managing tailor-made VIP visits and complex itineraries.
• Strong collaboration with senior management, artisans, PR teams, and international markets.

Responsabilités

• Design and manage VIP visits, Manufacture tours and bespoke experiences.
• Act as brand ambassador, bringing Hublot heritage to life for visitors.
• Coordinate with watchmakers, executives and PR teams for personalized itineraries.
• Define and elevate global hospitality guidelines across the Manufacture.

Connaissances

Hospitality management

VIP guest relations

Event management

Luxury service standards

Brand storytelling

Team leadership

Formation

Degree in Hospitality Management, Hotel Management, Event Management, Business Administration, or equivalent

Description du poste

• Part of the team responsible for Brand Hospitality and Experience within our Manufacture

We are looking for an experienced, detail-oriented and service-driven Hospitality Manager to elevate the art of hosting at Hublot. In this role, you will be the guardian of the Hublot guest experience, overseeing hospitality operations at our Manufacture in Nyon and managing VIP visits, factory tours, exclusive client dinners and high-profile events. You will also define and implement global hospitality standards, ensuring that every partner, VIP, journalist and client enjoys a seamless, bespoke and unforgettable immersion into Hublot’s universe, blending Swiss watchmaking heritage with avant-garde luxury.

Missions

• Designing and managing VIP visits, Manufacture tours and tailor-made, seamless, bespoke and memorable experiences at our Manufacture
• Acting as a brand ambassador and guardian of Hublot’s heritage, bringing our Maison’s history, values and watchmaking expertise to life for every visitor.
• Coordinating with watchmakers, executives and PR teams to create personalized itineraries and behind-the-scenes masterclasses.
• Defining, implementing and continuously elevating global hospitality guidelines across the Manufacture.
• Ensuring consistency, excellence and attention to detail at every touchpoint of the guest journey, including reception, catering, gifting, logistics and departure.
• Strengthen excellence in hospitality practices across markets, ensuring every interaction reflects Hublot’s brand identity and luxury positioning.
• Training and supervising internal hosting teams, external agencies and hosts/hostesses during key events.
• Providing tailored guidelines and operational support to international markets for Manufacture know-how displays, brand heritage storytelling, and the coordination and shipment of exhibition components.
• Collecting and reviewing feedback from VIP guests and internal stakeholders to continuously improve the guest journey.
• Benchmarking luxury hospitality trends, fine dining and immersive brand experiences to introduce innovative concepts to Hublot.
• Ensuring seamless communication and coordination between local markets and Headquarters for incoming delegation visits.

Profil

• Education: Degree in Hospitality Management, Hotel Management, Event Management, Business Administration, or an equivalent qualification.
• Experience: Minimum 5 years of experience in luxury hospitality, VIP guest relations, or high-end event management, ideally within luxury, watchmaking, fashion, or premium industries.
• Strategic & Brand Vision: Deep mastery of luxury service standards, guest journey management, and the ability to translate brand heritage, values, and craftsmanship into engaging, authentic storytelling.
• Operations & Bespoke Experiences: Proven track record in designing and managing tailor-made VIP visits, exclusive experiences, and complex, multi-stakeholder itineraries with flawless logistical execution.
• Standards & Team Leadership: Experience developing and implementing global hospitality guidelines to ensure absolute consistency across touchpoints, alongside a strong ability to coordinate and train internal teams and external providers.
• Stakeholder Management: Exceptional interpersonal and communication skills to collaborate seamlessly with senior management, artisans/watchmakers, PR teams, and international markets.
• Profile & Mindset: Detail-oriented, proactive, and autonomous, with a genuine passion for luxury, Swiss watchmaking, and innovative experiential concepts. High cultural awareness and ability to thrive in a demanding, fast-paced environment.
• Languages: Fluent in English and French (oral and written); any additional language is a strong asset.