Learning & Development Manager Travel Retail EMEA & Americas

L'OCCITANE Group; Plan-les-Ouates; Hybrid; CHF 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Store product discounts

Social Insurance coverage

5 weeks annual leave

Parental Leave Policy

Public transportation allowance

Job summary

L’OCCITANE Group in Plan-les-Ouates (near Geneva) is seeking a Learning & Development Manager Travel Retail EMEA & Americas to elevate customer experience by boosting product knowledge and selling techniques across field teams, collaborating with Field Supervisors, Marketing and training partners. The role blends online and in-person facilitation across Europe, with up to 40% travel.

You will design training content, roll out certifications for Beauty Hosts, coordinate with regional teams, and

Qualifications

• Minimum 3 years in a similar role in beauty/travel retail.
• Fluent in English; French proficiency; Spanish or Portuguese a plus.
• Experience in travel retail environment.
• Design software skills to translate ideas into visuals.
• Strong MS tools and digital & social media familiarity.
• Excellent public speaking and presentation skills.
• Excellent interpersonal and cross-functional collaboration.
• High autonomy and proactivity in a fast-paced environment.
• Comfortable in an international, remote/multicultural setting.
• Can-do attitude and flexibility at work.

Responsibilities

• Lead creation of training toolkits and content for monthly sessions.
• Design and edit digital learning tools, including video content.
• Roll out BH onboarding via the Group's E-Learning platform with KPIs.
• Develop BH certification modules with assessments.
• Facilitate online onboarding and monthly product training sessions.
• Organize in-person training during quarterly market visits in Europe.
• Coordinate with fields to identify training needs and address challenges.

Skills

L&D strategy

Training facilitation

Digital learning

Video editing

Public speaking

Cross-functional collaboration

Multicultural teams

Autonomy

Proactive mindset

Tools

Adobe Creative Suite

Canva

Microsoft Office

Video editing tools

Job description

CONTEXT & MISSION

We are looking for a highly motivated Learning & Development Manager Travel Retail EMEA & Americas. In this role, you will contribute to improve our customer experience and sales by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training departments.

The position is based in Plan-les-Ouates (near Geneva) and reports to the Senior Learning & Development Travel Retail EMEA & Americas.

MAIN RESPONSIBILITIES

1. Training Tools & Content Creation (70%)

• Monthly Training Toolkits: Develop and update comprehensive training toolkits for monthly training sessions as well as supporting L&D materials for ongoing brand activations, including PowerPoint presentations, learning sheets, and interactive quizzes, ensuring alignment with the latest brand messaging and retail strategies
• Digital L&D Tools: Design and edit digital learning and development tools, including video content (from filming to post-production and editing), and create engaging content for internal social media platform. Create monthly editorial calendar with training, motivational and team content based on sales & marketing calendar
• E-Learning Roll-Out: Support in creation of Beauty Hosts (BH) Onboarding via the Group’s existing E-Learning platform, to create seamless E-Learning experience, track progress and establish KPIs
• BH Certification Rollout Modules: Develop specialized training modules to support the Beauty Hosts certification program, including onboarding materials, skill assessments and performance evaluation tools to ensure seamless rollout and consistent understanding across markets

2. Training Facilitation (30%)

• Online Training: Lead the facilitation of regular onboarding sessions for new joiners, as well as monthly training on product novelties. Ensure these sessions are engaging, interactive, and cater to the needs of diverse learners across multiple regions
• In-Person Training: Organize and deliver in-person training sessions during quarterly market visits (in Europe) to monitor and reinforce the knowledge and service standards related to certification. Collaborate closely with local teams to identify training needs and provide tailored support
• Certification Program Rollout: This includes organizing online recap sessions, creating knowledge quizzes and conducting in-person assessments of BHs to ensure the consistent application of certification criteria. Track the progress of certification rollout, gather feedback and ensure that BHs are adequately supported throughout the process. Collaborate with fields to identify any challenges and address them promptly

HOW YOU CAN FIT

• +3 years' experience in a similar role, ideally in the beauty industry
• Fluent in English, French proficiency (Spanish or Portuguese are a plus)
• Previous experience working in a (travel) retail environment
• Proficiency in design software (e.g. Adobe Creative Suite, Canva, etc.) and ability to translate complex ideas into engaging and effective visuals
• Excellent knowledge of Microsoft tools, digital & social media native
• Strong appetite for the development of L&D tools with the ability to think out-of-the box
• Excellent public speaker and solid oral presentation skills
• Excellent interpersonal skills with the ability to work collaboratively across functions; build strong and lasting relationships with retail teams
• High level of autonomy & proactivity and will to take ownership in a fast-paced, entrepreneurial environment
• At ease in an international environment with remote & multicultural teams
• Can-do attitude and willigness to be flexible at work

WHAT WE OFFER

• Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
• Working with passionate colleagues coming from all over the world
• A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
• Internal mobility opportunities
• Monthly allocation & discount for store products
• Attractive Social Insurance coverage
• 5 weeks annual leave & 3 extra days offered as public holidays
• Flexible and Hybrid Work environment
• Attractive Parental Leave Policy
• Public Transportation allowance

PERMANENT CONTRACT

STARTING DATE

ASAP

TRAVEL REQUIREMENTS

up to 40%

LOCATION

Geneva (Plan-les-Ouates), Switzerland