Global Customer Value Realization Lead

Besso; Switzerland; Remote; CHF 150,000 - 210,000; Full time

Benefits offered by this job

Value realization impact

Collaborative culture

International exposure

Entrepreneurial team

Competitive remuneration

Job summary

Besso is seeking a customer-focused operator to own the journey from contract signature to realized value and sustained adoption. You will lead onboarding, coordinate Besso and customer teams, drive data collection and validation, and orchestrate customer-side work to turn savings opportunities into action.

You will work across functions and countries, influencing without direct authority, and focus on delivering measurable impact and ongoing growth for customers.

Qualifications

• 7+ years in customer success, enterprise SaaS implementation or related consulting.
• Experience leading complex onboarding and value realization projects.
• Ability to influence senior stakeholders across international teams.

Responsibilities

• Own onboarding and implementation plans from contract to value realization.
• Coordinate cross-functional teams across countries to drive savings opportunities.
• Manage data collection, validation and stakeholder alignment for adoption.
• Track value, adoption and expansion opportunities and report outcomes.

Skills

Customer success

Enterprise SaaS

Program management

Stakeholder management

Data-driven decisions

Travel readiness

Commercial acumen

Job description

Besso is seeking a customer-focused operator to own the journey from contract signature to realized value and sustained adoption. You will lead onboarding, coordinate Besso and customer teams, drive data collection and validation, and orchestrate customer-side work to turn savings opportunities into action.

You will work across functions and countries, influencing without direct authority, and focus on delivering measurable impact and ongoing growth for customers.