German-Speaking Video Streaming Support Expert

Mercier Consultancy MD; Schweiz; À distance; CHF 19 000 - 26 000; Plein temps

Avantages offerts par ce poste

13th salary

14th salary

Training programs

Health insurance

Relocation Greece package

Performance bonus

Prestigious German-speaking roles in**

Résumé du poste

Mercier Consultancy Group is seeking German-speaking Video Streaming Customer Experts to provide top-tier technical support and manage subscriptions, billing, and device issues. You will work remotely from Greece, collaborating with international teams to ensure a premium user experience and high retention.

Ideal candidates are fluent in German, possess strong communication skills, and have a basic technical aptitude for troubleshooting streaming apps across devices. EU passport is mandatory.

Qualifications

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in streaming platforms industry and digital media.
• Professional communication skills with a customer-centric mindset.
• Basic technical aptitude for troubleshooting streaming applications on various devices.
• Resilient, positive, and adaptable to a dynamic remote working environment within Greece.

Responsabilités

• Provide high-quality technical support to users of a leading global streaming platform.
• Assist customers with subscription management, account billing, and device troubleshooting.
• Navigate streaming-specific software to resolve content playback and app connectivity issues.
• Maintain a deep understanding of the platform's content library and service features.
• Act as a brand ambassador, ensuring a premium user experience for every customer.
• Collaborate with international teams to enhance streaming service performance and user retention.
• Report recurring technical bugs to specialized engineering departments within the streaming infrastructure.

Connaissances

German fluency

Customer support

Communication skills

Remote work

Description du poste

Mercier Consultancy Group is seeking German-speaking Video Streaming Customer Experts to provide top-tier technical support and manage subscriptions, billing, and device issues. You will work remotely from Greece, collaborating with international teams to ensure a premium user experience and high retention.

Ideal candidates are fluent in German, possess strong communication skills, and have a basic technical aptitude for troubleshooting streaming apps across devices. EU passport is mandatory.