German-Speaking Support Specialist — Sofia, Hybrid

Boeva Tech; Menzingen; Vor Ort; CHF 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Meal Vouchers

Health Insurance

Multisport Card

Professional Training

Learning & Development

International Team

Career Growth

Modern Office

Relocation Support

Zusammenfassung

Swiss Telecom Provider in Sofia, Bulgaria is hiring a German-speaking Customer Support Advisor to join a growing multilingual team supporting a leading Swiss telecommunications provider. The role offers base salary, sales bonuses, and extensive relocation benefits, with on-site training and a potential hybrid model after ramp-up.

You will handle customer inquiries, resolve issues, and identify sales opportunities while delivering exceptional service in a fast-paced environment.

Qualifikationen

• Fluent German (C1-C2 level).
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Sales-oriented attitude is a strong advantage.
• Ability to work in a fast-paced environment.
• Motivation to build an international career.

Aufgaben

• Handle incoming customer calls professionally and efficiently.
• Assist customers with administrative, billing, and product-related inquiries.
• Troubleshoot and resolve customer issues.
• Update and maintain customer records in internal systems.
• Escalate complex cases to specialized departments when needed.
• Identify sales opportunities and promote suitable solutions.
• Deliver an outstanding customer experience on every interaction.

Kenntnisse

German fluency (C1-C2)

Communication skills

Interpersonal skills

Customer-focused mindset

Problem-solving

Sales mindset

Fast-paced work

Jobbeschreibung

Swiss Telecom Provider in Sofia, Bulgaria is hiring a German-speaking Customer Support Advisor to join a growing multilingual team supporting a leading Swiss telecommunications provider. The role offers base salary, sales bonuses, and extensive relocation benefits, with on-site training and a potential hybrid model after ramp-up.

You will handle customer inquiries, resolve issues, and identify sales opportunities while delivering exceptional service in a fast-paced environment.